TAP>Maintain stock in the automotive sales retail industry
COURSE PURPOSE This course equips students with essential skills to effectively manage stock within the automotive sales retail industry. Topics include inventory management, stock ordering,...
TAP>Process vehicle service or repair requests
COURSE PURPOSE The qualifying learner is capable of receiving customers in such a way that their natural anxiety is reduced to a minimum and to...
TAP>Write/present for a defined context
COURSE PURPOSE Learners credited with this unit standard are able to write or sign to suit a range of contexts, using complex sentence structures and...
TAP>Instil in myself a personal Contact Centre culture
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP>Contribute to a diverse working environment in a Contact Centre
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP>Work with a range of patterns and functions and solve problems
COURSE PURPOSE This unit standard is designed to provide credits towards the mathematical literacy requirements of the NQF at Level 2. The essential purposes of...
TAP>Demonstrate an understanding of Contact Centre and BPO working practices
COURSE PURPOSE The aim of this unit standard is to equip learners with knowledge and skills to develop and improve customer relationships and the delivery...
Office Etiquette
Overview Learn the essentials of professional behavior in the workplace. This course covers key aspects of office etiquette, including effective communication, appropriate dress, meeting conduct,...
The Key Issues Important for Compliance With Corporate Governance Principles and Social Responsibility
Overview Evaluating and applying critical issues for compliance with corporate governance principles. Description Evaluating and applying critical issues for compliance with corporate governance principles, assessing...
Financial Intelligence Centre Act (FICA)
Overview Delve into the intricacies of financial compliance with the Financial Intelligence Centre Act (FICA). This comprehensive course explores the regulatory framework, anti-money laundering measures,...
Participate in the Estimation and Preparation of Cost Budget for a Project
Overview Learners accessing this standard will be working as a leader in the context of a small project / sub-project involving few resources and having...
How to Start Your First Business
Overview Learn to give evidence in court confidently and effectively with this comprehensive course. Ideal for legal professionals, law enforcement officers, and expert witnesses, the...