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Statistics and probability to influence the use of data and procedures
COURSE PURPOSE This Unit Standard is designed to provide credits towards the mathematical literacy requirement of the NQF at Level 2. The essential purposes of...
100studentR99 -
Access and use information from texts
COURSE PURPOSE Learners at this level are able to read or view, understand and respond to texts on a range of topics. WHAT YOU’LL LEARN...
190studentR99 -
Apply out-bound Contact Centre Operations within a commercial environment
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
230studentR99 -
Maintain and adapt oral/signed communication
COURSE PURPOSE This unit standard will be useful to learners who need a sound foundation of spoken/signed language ability for further language growth, and for...
230studentR99 -
Meet performance standards within a Contact Centre
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
140studentR99 -
Fair and Effective Disciplinary Procedures
Overview Skills in setting clear performance expectations, providing constructive feedback, and managing employee performance to achieve organisational objectives. Additionally, you’ll learn strategies for handling disciplinary...
49234studentsR99 -
Communicate with customers in a Contact Centre and BPO
COURSE PURPOSE This unit standard will provide learners with both verbal and non-verbal communication skills to communicate effectively with customers and use assertive skills to...
190studentR99 -
Explain basic health and safety principles in and around the workplace
COURSE PURPOSE This unit standard is for those people giving an induction of health and safety principles to new personnel and the person credited with...
220studentR99 -
Critical Thinking and Problem Resolution
COURSE PURPOSE Discover the power of holistic decision-making with our e-learning course. Explore how interconnected components influence outcomes, learning to analyse complex problems, and devise...
190studentR99 -
Apply in-bound Contact Centre Operations within a commercial environment
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
170studentR99 -
Work as a member of a Contact Centre Team
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
190studentR99 -
Language Proficiency Test (English)
COURSE PURPOSE Welcome to the English Language Proficiency Test: Assessing crucial skills for effective communication. Tasks cover reading, grammar, vocabulary, listening, writing, speaking, and idiomatic...
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