TAP> Apply out-bound Contact Centre Operations within a commercial environment
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP> Maintain and adapt oral/signed communication
COURSE PURPOSE This unit standard will be useful to learners who need a sound foundation of spoken/signed language ability for further language growth, and for...
TAP> Meet performance standards within a Contact Centre
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
Fair and Effective Disciplinary Procedures
Overview Skills in setting clear performance expectations, providing constructive feedback, and managing employee performance to achieve organisational objectives. Additionally, you’ll learn strategies for handling disciplinary...
TAP> Communicate with customers in a Contact Centre and BPO
COURSE PURPOSE This unit standard will provide learners with both verbal and non-verbal communication skills to communicate effectively with customers and use assertive skills to...
TAP> Explain basic health and safety principles in and around the workplace
COURSE PURPOSE This unit standard is for those people giving an induction of health and safety principles to new personnel and the person credited with...
TAP> Critical Thinking and Problem Resolution
COURSE PURPOSE Discover the power of holistic decision-making with our e-learning course. Explore how interconnected components influence outcomes, learning to analyse complex problems, and devise...
TAP> Apply in-bound Contact Centre Operations within a commercial environment
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP>Work as a member of a Contact Centre Team
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
Language Proficiency Test (English)
COURSE PURPOSE Welcome to the English Language Proficiency Test: Assessing crucial skills for effective communication. Tasks cover reading, grammar, vocabulary, listening, writing, speaking, and idiomatic...
TAP>Identify causes of stress and techniques to manage it in the workplace
COURSE PURPOSE The qualifying learner is capable of explaining stress and its role in daily living, as well as elucidating the various ways in which...
TAP> Situational Judgement Assessment
Overview Welcome to the Situational Judgement Assessment: Test your workplace judgment and ethics. Tasks include problem-solving, communication, leadership, and time management. Feedback aids skill improvement....