TAP> Oral Communication and Text Evaluation
Course Purpose: Learners at this level are aware of their audiences and purposes for communication. What you’ll learn Learners at this level are aware of...
TAP> Understanding Different Business Environments
Course Purpose: This unit standard provides a broad introduction to the business environment. What you’ll learn This unit standard provides a broad introduction to the...
TAP> Cultural Awareness
Course Purpose: The qualifying learner will be able to communicate effectively with and behave considerately to customers, visitors, and colleagues of different cultures. What you’ll...
TAP> Communication in Diverse Contexts
Course Purpose: Competence at this level will help learners to analyse and make mature judgements about complex, human, personal, social and environmental issues and to...
TAP> Work as a project team member
Course Purpose: Learners accessing this standard will be working as a leader in the context of a small project or sub-project involving few resources and...
TAP> Administrative Procedure Development
Course Purpose: This unit standard is for all persons involved in administration in commercial or non-commercial organisations and who have the responsibility of developing administrative...
TAP> Administrative Record Management
Course Purpose: This unit standard is intended for learners working in administration in commercial and non-commercial organisations and is intended to enable them to manage...
TAP> Advise, Train, and Contract Service Providers
Course Purpose: This unit standard is intended for employees in the Skills Development Practices in the Public Sector. It could be utilised in other related...
TAP> Identify customers and generate selling opportunities
Course Purpose Identifying potential customers involves recognising individuals or entities who may be interested in a product or service. Generating selling opportunities includes actively creating...
TAP> Build customer relations in an operational unit
Course Purpose Creating positive customer perceptions entails shaping favorable opinions through interactions and services. Interacting with customers effectively and resolving complaints are crucial skills in...
TAP> Fraud Management in the Office
Course Purpose: This unit standard introduces the concept of fraud and its control in an office environment to learners. What you’ll learn This unit standard...
TAP> Control Expenses Within a Budget
Course Purpose: This unit standard specifies the knowledge and skills required to manage a budget within the organisation. What you’ll learn This unit standard specifies...