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Financial Advisory and Intermediary Services Act 2002 (FAIS) (Act 37 of 2002)
COURSE PURPOSE This Unit Standard is intended for learners in the Financial Services sector who are construed to give financial advice under FAIS. It will...
150studentR99 -
Manage in-bound and/or out-bound calls in a Contact Centre
COURSE PURPOSE The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a...
150studentR99 -
Process incoming and outgoing telephone calls
COURSE PURPOSE Learners will be working towards obtaining a national qualification at Level 2 or are currently employed in an administrative environment, including SMMEs (Small,...
190studentR99 -
Make appointments and control flow of customer vehicles
COURSE PURPOSE Qualifying learners are capable of controlling the flow of customers’ vehicles into the department for service and repairs so as to provide customers’...
160studentR99 -
Managing Customer Complaints in a Contact Centre
Overview Identifying the customer’s problem, committing to resolving the customer complaint, planning and implementing effective solutions, communicating with all stakeholders, and delivering practical business solutions...
15234studentsR99 -
Cybercrimes Act 19 of 2020 and Business Email Compromise (5 in 1)
Overview Understand the implications of the Cybercrimes Act 19 of 2020 and learn how to protect your business from email compromise threats. This course covers...
12234studentsR99 -
Facilitator Training
Overview This Facilitator Course equips participants with the knowledge and skills needed to become effective facilitators. It covers the essential roles and responsibilities, teaching methods,...
21234studentsR99 -
Basic Computer Skills Assessment
Overview Welcome to the Basic Computer Skills Assessment: Measure proficiency in fundamental skills essential for productivity. Topics include operating systems, internet, email, word processing, spreadsheets,...
01880studentsFree -
Understanding Gender-based Violence
Overview Gain essential insights into the complex issue of gender-based violence with our eLearning course, ‘Understanding Gender-Based Violence.’ Explore the root causes, prevalence, and impact...
19234studentsR99 -
Conduct a Security Patrol in an Area of Responsibility
Overview Learn how to conduct a professional security patrol within a designated area. This course covers essential patrol types, methods to identify and monitor security...
31234studentsR99 -
Gather and provide relevant information to contribute to contact centre problem solving
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
80studentR99 -
Maintain stock in the automotive sales retail industry
COURSE PURPOSE This course equips students with essential skills to effectively manage stock within the automotive sales retail industry. Topics include inventory management, stock ordering,...
180studentR100
