Short Courses Catalogue

Course Purpose Identifying early buying signals and taking appropriate action, negotiating and agreeing to the terms and conditions of a sale, preparing quotations according to...

Course Purpose: Applying knowledge of personality styles helps tailor responses to customers effectively. Analysing information is crucial for providing personalised customer care, while suggesting innovative...

Course Purpose Matching and advising a prospective customer to a product or service entails understanding their needs and providing relevant information. Generating choices and options...

Course Purpose: People credited with this unit standard are able to read and view a variety of text types with understanding and to justify their...

Course Purpose: The purpose of the unit standard requires learners to follow a process in writing texts and reports required in business. What you’ll learn...

Course Purpose: Master the essentials of effective supervision with our ‘Basic Supervisory Skills – Supervising Project Teams’ eLearning course. Learn how to lead project teams...

Course Purpose Displaying understanding of team theory and recognising the significance of teams in workplace activities. Applying team theory to understand team dynamics, explaining the...

Course Purpose Evaluating education, training, and development needs within a unit and documenting the analysis results. What you’ll learn Evaluating education, training, and development needs...

Course Purpose Examining and analysing the current state of the learning culture within the organisation. Creating strategies to actively promote and cultivate a learning culture,...

Course Purpose Setting performance standards for team members, implementing systems to monitor their performance, and preparing for performance reviews. What will you learn Setting performance...

Course Purpose Creating an operational plan for a unit, putting it into action, and overseeing its implementation. What will you learn Creating an operational plan...