TAP> Explain basic health and safety principles in and around the workplace
COURSE PURPOSE This unit standard is for those people giving an induction of health and safety principles to new personnel and the person credited with...
TAP> Critical Thinking and Problem Resolution
COURSE PURPOSE Discover the power of holistic decision-making with our e-learning course. Explore how interconnected components influence outcomes, learning to analyse complex problems, and devise...
Language Proficiency Test (English)
COURSE PURPOSE Welcome to the English Language Proficiency Test: Assessing crucial skills for effective communication. Tasks cover reading, grammar, vocabulary, listening, writing, speaking, and idiomatic...
TAP> Situational Judgement Assessment
Overview Welcome to the Situational Judgement Assessment: Test your workplace judgment and ethics. Tasks include problem-solving, communication, leadership, and time management. Feedback aids skill improvement....
TAP>Financial Advisory and Intermediary Services Act 2002 (FAIS) (Act 37 of 2002)
COURSE PURPOSE This Unit Standard is intended for learners in the Financial Services sector who are construed to give financial advice under FAIS. It will...
TAP>Manage in-bound and/or out-bound calls in a Contact Centre
COURSE PURPOSE The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a...
TAP>Process incoming and outgoing telephone calls
COURSE PURPOSE Learners will be working towards obtaining a national qualification at Level 2 or are currently employed in an administrative environment, including SMMEs (Small,...
TAP> Make appointments and control flow of customer vehicles
COURSE PURPOSE Qualifying learners are capable of controlling the flow of customers’ vehicles into the department for service and repairs so as to provide customers’...
Managing Customer Complaints in a Contact Centre
Overview Identifying the customer’s problem, committing to resolving the customer complaint, planning and implementing effective solutions, communicating with all stakeholders, and delivering practical business solutions...
Cybercrimes Act 19 of 2020 and Business Email Compromise (5 in 1)
Overview Understand the implications of the Cybercrimes Act 19 of 2020 and learn how to protect your business from email compromise threats. This course covers...
Facilitator Training
Overview This Facilitator Course equips participants with the knowledge and skills needed to become effective facilitators. It covers the essential roles and responsibilities, teaching methods,...
Conduct a Security Patrol in an Area of Responsibility
Overview Learn how to conduct a professional security patrol within a designated area. This course covers essential patrol types, methods to identify and monitor security...