Short Courses Catalogue
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Provide information to Customers in a Contact Centre
Course Purpose: Identifying customer needs in a Contact Centre involves understanding and acknowledging customer inquiries, concerns, or requests. Providing information to customers includes furnishing relevant...
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Logical Problem Solving and Error Detection
Course Purpose People credited with this unit standard can describe different approaches to problem-solving. What will you learn People credited with this unit standard can...
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Implement and Manage Human Resource and Labour Relations Policies and Acts
Course Purpose: Learners will possess the ability to analyse workplace policies, procedures, agreements, and employment conditions, taking responsibility for optimising and maintaining policy efficiencies. They...
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Understanding Different Business Environments
Course Purpose: This unit standard provides a broad introduction to the business environment. What you’ll learn This unit standard provides a broad introduction to the...
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Financial Planning for New Ventures
Course Purpose Assessing the financial and cash flow needs of a new venture, determining income and expenditure, implementing pricing and costing principles, and identifying resources...
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Setting Up Multi-User Network Operating Systems
Course Purpose This unit standard is intended to provide proficient knowledge of the areas covered for those working in or entering the workplace in data...
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Create Database Access with SQL.
Course Purpose This unit standard is intended to provide advanced knowledge of the areas covered for those working in or entering the workplace in Computer...
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Developing Innovative Work Environments
COURSE PURPOSE This unit standard is intended for managers in all economic sectors. WHAT YOU’LL LEARN This unit standard is intended for managers in all...
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Local Area Network Administration
Course Purpose This unit standard is intended to provide proficient knowledge of the areas covered for those working in data communications and networking. What will...
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Understanding Multi-User Operating Systems
Course Purpose This unit standard is intended to provide fundamental knowledge of the areas covered for those working in or entering the workplace in the...
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Work Unit Estimation and Late Delivery Implications
Course Purpose: Demonstrate an understanding of estimating a unit of work and the implications of late delivery What you’ll learn Showcase skills in interpreting cost/benefit...
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Understanding Computer Network Architectures and Standards
Course Purpose People credited with this unit standard can describe network types and standards.. What will you learn This unit standard is intended to provide...