People skills, also known as interpersonal skills, refer to the abilities that enable someone to interact effectively and harmoniously with others.
TAP> Maintain and adapt oral/signed communication
COURSE PURPOSE This unit standard will be useful to learners who need a sound foundation of spoken/signed language ability for further language growth, and for...
TAP>Identify causes of stress and techniques to manage it in the workplace
COURSE PURPOSE The qualifying learner is capable of explaining stress and its role in daily living, as well as elucidating the various ways in which...
Managing Customer Complaints in a Contact Centre
Overview Identifying the customer’s problem, committing to resolving the customer complaint, planning and implementing effective solutions, communicating with all stakeholders, and delivering practical business solutions...
TAP>Gather and provide relevant information to contribute to contact centre problem solving
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP> Managing Customer Complaints in a Contact Centre
Course Purpose: Identifying the customer’s problem, committing to resolving the customer complaint, planning and implementing effective solutions, communicating with all stakeholders, and delivering practical business...
TAP> Identify and respond to customer needs in a Contact Centre
Course Purpose: Recognising and understanding customer needs in a Contact Centre is crucial for providing effective service. Responding to customer needs involves addressing inquiries, issues,...
TAP> Effective Communication Techniques
Course Purpose Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept...
TAP> Communicate in an Assertive Manner with Clients and Fellow Workers
Course Purpose Recognising assertive behavior, understanding its value, and practicing assertiveness techniques are key aspects of effective communication and interpersonal skills. Developing the ability to...
TAP> Customer Service for Professionals
Course Purpose Describing customer service, participating in interactions with customers, showcasing communication skills in customer responses, and efficiently processing queries to address customer needs are...
TAP> Build customer relations in an operational unit
Course Purpose Creating positive customer perceptions entails shaping favorable opinions through interactions and services. Interacting with customers effectively and resolving complaints are crucial skills in...
TAP> Professional Interaction Techniques
Course Purpose Understanding appropriate behavior in a business environment, interpreting body language within a business context, effectively interacting with individuals in a business setting, and...
TAP> Selling to Corporate Fleet Owners
Course Purpose The corporate learner is capable of identifying and making contact with potential corporate fleet owners, providing information clearly and accurately, carrying out presentations...