People skills, also known as interpersonal skills, refer to the abilities that enable someone to interact effectively and harmoniously with others.
TAP> Managing Customer Complaints in a Contact Centre
Course Purpose: Identifying the customer’s problem, committing to resolving the customer complaint, planning and implementing effective solutions, communicating with all stakeholders, and delivering practical business...
TAP> Identify and respond to customer needs in a Contact Centre
Course Purpose: Recognising and understanding customer needs in a Contact Centre is crucial for providing effective service. Responding to customer needs involves addressing inquiries, issues,...
TAP> Effective Communication Techniques
Course Purpose Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept...
TAP> Communicate in an Assertive Manner with Clients and Fellow Workers
Course Purpose Recognising assertive behavior, understanding its value, and practicing assertiveness techniques are key aspects of effective communication and interpersonal skills. Developing the ability to...
TAP> Customer Service for Professionals
Course Purpose Describing customer service, participating in interactions with customers, showcasing communication skills in customer responses, and efficiently processing queries to address customer needs are...
TAP> Build customer relations in an operational unit
Course Purpose Creating positive customer perceptions entails shaping favorable opinions through interactions and services. Interacting with customers effectively and resolving complaints are crucial skills in...
TAP> Professional Interaction Techniques
Course Purpose Understanding appropriate behavior in a business environment, interpreting body language within a business context, effectively interacting with individuals in a business setting, and...
TAP> Selling to Corporate Fleet Owners
Course Purpose The corporate learner is capable of identifying and making contact with potential corporate fleet owners, providing information clearly and accurately, carrying out presentations...
TAP> Stress Management
Course Purpose Identifying stress triggers, understanding the impact of stress on mental and physical health, and developing effective coping strategies. Additionally, you’ll explore relaxation techniques,...
TAP> Effective Sales: A Masterclass
Course Purpose Strategies for building relationships with clients, understanding their needs, and effectively communicating the value of products or services. Additionally, you’ll explore sales techniques,...
TAP> Public Speaking
Course Purpose The art of crafting and delivering compelling speeches or presentations. This includes techniques for structuring content, engaging an audience, using effective body language...
TAP> Personal Development
Course Purpose Explore strategies for self-improvement, setting and achieving goals, enhancing communication skills, and managing time effectively. Additionally, you’ll delve into topics such as building...