Qualification Purpose

After successful completion on this qualification, learners will be able to understand the sector in which they work, provide customers with a high level service, operate effectively and efficiently in their areas of specialisation.

this qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas in the sector.

Wholesale and Retail Operations SAQA ID- 63409(NQF 3) W&RSETA

10 modules

Fully Online

1 Year 

On achieving this qualification, the learner will have competencies in:

  • Operations;
  • Administration;
  • Merchandising;
  • Stock Control- specialized area;
  • Customers service;
  • Visual Display Merchandising;
  • Help Desk Operations

Pre-requisites / Assumed Learning

Learners accessing this Qualification should be competent in:

  • Communication at NQF level 3 (Grade 10)
  • Mathematical Literacy at NQF level 3 (Grade 10)

Further Study Options

Learners completing this qualification may consider further studies in:

  • Generic Management (NQF 5)

Qualification Accreditations

  • Theoretical Component:                        
  • Practical Component:                             
  • Contact Sessions:                                
  • Assessments Required:                     
  • Portfolio Required:                              

  • Module 1:                    
  • Module 2:                          
  • Module 3:                         
  • Module 4:                        
  • Module 5:                        
  • Module 6:                        
  • Module 7:                  
  • Module 8:
  • Module 9:  
  • Module 10:     

Required Qualification Course Credit Composition

Core Component Credits (Compulsory)                                                                                                                                                        38

Fundamental Components Credits (Compulsory)                                                                                                                                      36

Elective Component Credits (Compulsory)                                                                                                                                                   27

TOTAL QUALIFICATION CREDITS                                                                                                                                                                    120

Accredited Unit Standards: Wholesale & Retail Operations (SAQA ID. 63409) - NQF 3

Unit Standard

Unit Standard Title

Credits

Core Component (Compulsory)

Define the core concepts of the wholesale and retail environment

114895

10

Apply theft, fraud and safety controls in a wholesale and Retail outlet

258161

8

Build customer relations in an operational unit 

258156

10

Explain the factors that impacts on the bottom line of a Wholesale and Retail unit

258155

10

CORE CREDITS

38

Unit Standard

Unit Standard Title

Credits

Fundamental Component (Compulsory)

Demonstrate an understanding of the use of different number bases and measurement units and awareness of error

9010

2

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

9013

4

Interpret and use information from texts

119457

5

Investigate life and work related problems using data and probabilities

9012

5

Use language and communication in occupational learning programmes

119467

5

Use mathematics to investigate and monitor the financial aspects of personal, business and natural causes.

7456

5

Write/Present/sign texts for a range of communicative contexts

119456

5

Accommodate audience and context needs in oral communication

119467

5

Studies and Assessment

Online or Blended

Place of work or Host Company

NA

Yes, Integrated Assessment

Yes

Stock Control in outlets

Stock control in a distribution centre

Cash Control

Credit Control

Retail Sales

Wholesale Sales

Sales and preparation of perishable foods

Cosmetics

Visual Merchandising

Forecourt Supervision

Qualification Modules

Fundamental Credits

36

Unit Standard

Unit Standard Title

Credits

Elective Component (Learner to complete a minimum of 27 credits)

Demonstrate knowledge of product in own area of operation in a wholesale  retail

258160

8

Sell products to customers in a wholesale and retail outlet

258162

12

Elective Credits

46

Communicate in an assertive manner with client and fellow workers

9506

4

Motivate and build a team

242819

10

Replenish stock in a Retail business

242804

12