Information technology: Systems support SAQA ID- 48573 (NQF 5) Mict SETA
5 modules
Fully Online
1 Year
On achieving this qualification, the learner will have competencies in:
- Using a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization;
- Understanding the role of technology in the business context;
- Demonstrating basic application support skills;
- Demonstrating operating system support skills;
- Demonstrating network support skills;
- Relating business problems and information technology solutions;
- Demonstrating appropriate technical reporting skills;
- Demonstrating appropriate customer care in the context of IT support;
- Functioning appropriately in a change management process within a support team;
- Demonstrating hardware support skills for server computers; and
- Demonstrating an understanding of Systems Support contextualised within a selected work area.
Pre-requisites / Assumed Learning
Learners accessing this Qualification should be competent in:
- Communication at NQF level 4 (Grade 12)
- Mathematical Literacy at NQF level 4 (Grade 12)
- Computer Literacy
Further Study Options
Learners completing this qualification may consider further studies in:
- Information Technology at National Diploma level
- Theoretical Component:
- Practical Component:
- Contact Sessions:
- Assessments Required:
- Portfolio Required:
Core Component Credits (Compulsory) 77
Fundamental Components Credits (Compulsory) 40
Elective Component Credits (Compulsory) 30
TOTAL QUALIFICATION CREDITS 147
Unit Standard
Unit Standard Title
Credits
Core Component (Compulsory)
114054
7
114074
5
114046
4
114060
5
114058
7
114061
5
114052
8
114056
3
114075
5
114072
9
114047
9
114053
6
114066
4
77
Unit Standard
Unit Standard Title
Credits
Fundamental Component (Compulsory)
10135
8
Apply the principles of resolving problems for single-user and multi-user computer operating systems
114183
7
114051
4
114055
3
114059
5
114050
4
8252
6
114076
3
Studies and Assessment
Networks and Security Systems
Database and Change Management
Computer Cabling
Server System
Advanced Server System
Qualification Modules
Unit Standard
Unit Standard Title
Credits
Elective Component (Learner to complete a minimum of 30 credits)
114048
9
114049
7
114063
7
114064
5
114073
7
114057
10
114065
10
114062
5
40
40
114182
3
114067
3
114070
5
114071
4
114068
4
114077
10
114045
6
114042
5
114043
10
114069
15
114044
3
Coming Soon in 2021
Qualification Overview
The IT: Systems Support Learnership is designed to develop well-rounded IT professionals, building on
foundational technical skills. This qualification expands specialisation into the core field of networking and
support.