Information technology: Systems support SAQA ID- 48573 (NQF 5)

Information technology: Systems support SAQA ID- 48573 (NQF 5)

5 modules

5 modules

Full Online

Full Online

1 Year 

1 Year 

On achieving this qualification, the learner will have competencies in:

  • Using a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in  the day-to-day operations of a department in an organization;
  • Understanding the role of technology in the business context;
  • Demonstrating basic application support skills;
  • Demonstrating operating system support skills;
  • Demonstrating network support skills;
  • Relating business problems and information technology solutions;
  • Demonstrating appropriate technical reporting skills;
  • Demonstrating appropriate customer care in the context of IT support;
  • Functioning appropriately in a change management process within a support team;
  • Demonstrating hardware support skills for server computers; and
  • Demonstrating an understanding of Systems Support contextualised within a selected work area.

On achieving this qualification, the learner will have competencies in:

  • Using a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in  the day-to-day operations of a department in an organization;
  • Understanding the role of technology in the business context;
  • Demonstrating basic application support skills;
  • Demonstrating operating system support skills;
  • Demonstrating network support skills;
  • Relating business problems and information technology solutions;
  • Demonstrating appropriate technical reporting skills;
  • Demonstrating appropriate customer care in the context of IT support;
  • Functioning appropriately in a change management process within a support team;
  • Demonstrating hardware support skills for server computers; and
  • Demonstrating an understanding of Systems Support contextualised within a selected work area.

Pre-requisites / Assumed Learning

Learners accessing this Qualification should be competent in:

  • Communication at NQF level 4 (Grade 12)
  • Mathematical Literacy at NQF level 4 (Grade 12)
  • Computer Literacy

Pre-requisites / Assumed Learning

Learners accessing this Qualification should be competent in:

  • Communication at NQF level 4 (Grade 12)
  • Mathematical Literacy at NQF level 4 (Grade 12)
  • Computer Literacy

Further Study Options

Learners completing this qualification may consider further studies in:

  • Information Technology at National Diploma level

Further Study Options

Learners completing this qualification may consider further studies in:

  • Information Technology at National Diploma level

Qualification Accreditations

Qualification Accreditations

  • Theoretical Component:                        
  • Practical Component:                             
  • Contact Sessions:                                
  • Assessments Required:                     
  • Portfolio Required:                              
  • Theoretical Component:                        
  • Practical Component:                             
  • Contact Sessions:                                
  • Assessments Required:                     
  • Portfolio Required:                              

  • Module 1:                    
  • Module 2:                          
  • Module 3:                         
  • Module 4:                        
  • Module 5:                                                

  • Module 1:                    
  • Module 2:                          
  • Module 3:                         
  • Module 4:                        
  • Module 5:                                                

Required Qualification Course Credit Composition

Required Qualification Course Credit Composition

Core Component Credits (Compulsory)                                                                                                                                                                                  77

Core Component Credits (Compulsory)                                                                                                                                                                                  77

Fundamental Components Credits (Compulsory)                                                                                                                                                                40

Fundamental Components Credits (Compulsory)                                                                                                                                                                40

Elective Component Credits (Compulsory)                                                                                                                                                                            30

Elective Component Credits (Compulsory)                                                                                                                                                                            30

TOTAL QUALIFICATION CREDITS                                                                                                                                                                                               147

TOTAL QUALIFICATION CREDITS                                                                                                                                                                                               147

Accredited Unit Standards: Business Administration Services (SAQA ID. 67465) - NQF 3

Accredited Unit Standards: Business Administration Services (SAQA ID. 67465) - NQF 3

Unit Standard

Unit Standard

Unit Standard Title

Unit Standard Title

Credits

Credits

Core Component (Compulsory)

Core Component (Compulsory)

114054

114054

7

7

114074

114074

5

5

114046

114046

4

4

114060

114060

5

5

114058

114058

7

7

114061

114061

5

5

114052

114052

8

8

114056

114056

3

3

114075

114075

5

5

114072

114072

9

9

114047

114047

9

9

114053

114053

6

6

114066

114066

4

4

77

77

Unit Standard

Unit Standard

Unit Standard Title

Unit Standard Title

Credits

Credits

Fundamental Component (Compulsory)

Fundamental Component (Compulsory)

10135

10135

8

8

114183

114183

7

7

114051

114051

4

4

114055

114055

3

3

114059

114059

5

5

114050

114050

4

4

8252

8252

6

6

114076

114076

3

3

Studies and Assessment

Studies and Assessment

Networks and Security Systems

Database and Change Management

Computer Cabling

Server System

Advanced Server System

Networks and Security Systems

Database and Change Management

Computer Cabling

Server System

Advanced Server System

Qualification Modules

Qualification Modules

Unit Standard

Unit Standard

Unit Standard Title

Unit Standard Title

Credits

Credits

Elective Component (Learner to complete a minimum of 30 credits)

Elective Component (Learner to complete a minimum of 30 credits)

114048

114048

9

9

114049

114049

7

7

114063

114063

7

7

114064

114064

5

5

114073

114073

7

7

114057

114057

10

10

114065

114065

10

10

114062

114062

5

5

40

40

40

40

114182

114182

3

3

114067

114067

3

3

114070

114070

5

5

114071

114071

4

4

114068

114068

4

4

114077

114077

10

10

114045

114045

6

6

114042

114042

5

5

114043

114043

10

10

114069

114069

15

15

114044

114044

3

3

Available now - click below 

Available now - click below 

Coming Soon in 2021

Coming Soon in 2021

Qualification Overview

The IT: Systems Support Learnership is designed to develop well-rounded IT professionals, building on

foundational technical skills. This qualification expands specialisation into the core field of networking and

support.

Qualification Overview

The IT: Systems Support Learnership is designed to develop well-rounded IT professionals, building on

foundational technical skills. This qualification expands specialisation into the core field of networking and

support.

  • Online or Blended                       
  • Place of work or Host Company
  • NA - Online
  • Yes, Intergrated Assessment
  • Yes                                                       
  • Online or Blended                       
  • Place of work or Host Company
  • NA - Online
  • Yes, Intergrated Assessment
  • Yes