Introduction to the Business Administration NQF 4

The Business Administration Services Qualification is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration in any organisation or business in any sector. Administration competencies apply to all industries including non-commercial organisations such as clubs and charitable organisations.

This Qualification is intended to meet and enhance standards of service within the field of Administration within all business and non-commercial sectors.

Business Administration SAQA ID- 61595 (NQF 4) Services SETA

7 modules

Fully Online

1 Year

On achieving this qualification, the learner will have competencies in:

Comprehension of written and verbal texts.
Project Teamwork and Business Policies and Procedures.
Financial Literacy.
Legal Knowledge.
Project Administration and Support.
Call Centre Administration and Human Resources.

Pre-requisites / Assumed Learning

Learners accessing this Qualification should be competent in:

Communication at NQF level (Grade 10)
Mathematical Literacy at NQF level 3 (Grade 10)
Computer Literacy at NQF level 3

Further Study Options

Learners completing this qualification may consider further studies in:

Generic Management (NQF 5)

Qualification Accreditations

Theoretical Component:
Practical Component:
Contact Sessions0:
Assessments Required:
Portfolio Required:

Module 1:
Module 2:
Module 3:
Module 4:
Module 5:
Module 6:
Module 7:

Required Qualification Course Credit Composition

Core Component Credits (Compulsory) 73

Fundamental Components Credits (Compulsory) 56

Elective Component Credits (Minimum number of credits to be completed) 11

TOTAL QUALIFICATION CREDITS 140

Accredited Unit Standards: Business Administration Services (SAQA ID. 61595) - NQF 4

Unit Standard

Unit Standard Title

Credits

Core Component (Compulsory)

Achieve personal effectiveness in the business environment

110021

Analyse new developments reported in the media that could impact on a business sector or industry

13943

Apply the budget function in a business unit

13941

Comply with the organisational ethics

10022

Contract service providers

14552

Describe and apply the management of stock and fixed assets in business unit

13945

Describe and assist control of fraud in an office environment

110026

Develop administrative procedures in a selected organisation

110003

Display cultural awareness in dealing with customer and colleagues

7791

Manage administration records

110009

Manage services providers in a selected organisation

109999

Present information in a report format

110023

Work as a project manager

10135

Apply efficient time management to the work of department/ division/selection

15234

CORE CREDITS

Unit Standard

Unit Standard Title

Credits

Fundamental Component (Compulsory)

Interpret a variety of literary texts

8972

Interpret and use information texts

8969

Write texts for a range of communicative contexts

8970

Apply knowledge of statistics and probability in order to critically interrogate and effectively communicate findings of life

9015

Engage in sustained oral communication and evaluating spoken texts

8974

Measure, estimate and calculate physical quantities, and explore, critique and prove geometrical relationship in 2D and 3D

12417

Read, analyse and respond to a variety of texts

8975

Use mathematics to investigate and monitor the financial aspects of personal, business, national, and international issues

7468

Accommodate audience and context needs in oral communication

8968

Studies and Assessment

Online or Blended

Place of work or Host Company

12 (Minimum) onsite or via Skype/ Zoom

Yes, Integrated Assessment

Yes

Personal effectiveness, and managing time effectively

Building workplace relationships, and Ethics in the workplace

Business Communication 1, 2, 3

Designing and implementing administrative procedures

Contracting and managing service

Working with numbers 1, 2 & 3, and Managing my finances

Running effective meetings, and managing customer service

Qualification Modules

Fundamental Credits

Unit Standard

Unit Standard Title

Credits

Elective Component (Learner to complete a minimum of 11 credits)

Describe how to manage workplace relationships

244572

Co-ordinate meetings, minor events and travel arrangements

13929

Elective Credits

Use the writing process to compose texts required in the business environment.

12153

Write for a wide range contexts

8976

Outline the legal environment of selected industry

13936

Monitor and Control a reception area

13928

Apply a range of project management tools

10140

Process incoming and outgoing telephone calls

7790

Apply comprehension skills to engage written texts in a business environment

12155

Apply comprehension skills to engage oral texts in a business environment

12154

Explore strategies to retain or expand existing business in the insurance/ investment industry

14319

Describe features, advantages and benefits of a range of products or services

10324

Identify and analyse customer and market related trends impacting on contact centres

10331

Implement project administration processes according to requirements

10139

Identify expertise and resources

10026

Identify internal and external stakeholders

10023

Make oral presentations

242840

Interpret basic financial statements

10388

Apply comprehension skills to engage written texts in a business environment

12155

Manage service providers in a micro-lending institution

13443

Participate in the implementation and utilisation of equity related processes

10983

Monitor customer satisfaction

7836

Plan and conduct meetings

9244

Support event co-ordination

8607

Process financial transactions

7825

Recruit and select candidate to fill defined positions

10978

Support the project environment and activities to deliver project objectives

10149

Manage the capture, storage, and retrieval of human resources information using an information system

10171

Maintain a preventative maintenance programme

7869