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Managing Workplace Conflicts | Conflict Management

Workplace conflict happens when people do not agree at work. As a result, problems can grow. To fix this, conflict management helps people stay calm and fair. It starts with finding out why they disagree. Then, both sides can talk and listen. In the end, they work together to solve the issue.

This course shows what causes conflict. It also explains how to fix it. These tips are easy to follow. For example, you can use them at work and in daily life. So, you feel more calm and in control. You will learn to stay calm and handle conflict management well.

What Is Workplace Conflict?

  • Sometimes, stress from tight deadlines or heavy workloads leads to workplace conflict.

  • In many cases, stress from tight deadlines or heavy workloads can trigger conflict.

  • In some situations, a lack of leadership or unclear responsibilities may cause conflict.

Communication Skills That Help Resolve Conflict

  • To begin with, listen carefully without interrupting.
  • Above all, stay calm and act professionally, even when under pressure.

  • When sharing concerns, use neutral words to keep the discussion calm and clear.

  • For example, ask open questions to keep the conversation going.

  • Also, be fair when helping two people resolve a problem.

What You’ll Learn in This Workplace Conflict Management Course

  • First, understand what causes conflict at work.
  • Most importantly, you’ll gain tools to quickly handle and fix these problems.

  • You’ll build confidence to speak up clearly and calmly.

  • You’ll also practice using good communication in tough talks.

Conflict management is the process of identifying and handling conflicts in a constructive way. In any organization or relationship, disagreements are natural due to differences in values, goals, or perspectives. Therefore, learning how to manage conflict effectively is essential for maintaining healthy communication and cooperation.

This unit teaches how to manage conflict between people. It mainly looks at workplace conflict. However, the skills can help in other areas too. For example, they work at home or in social groups. Learners will also learn what causes conflict and how to handle it.

Course Content
  • To start, consider these possible sources of conflict
  • Conflict at work can have both good and bad sides. For example, it may lead to growth, but it can also cause stress.
  • Sometimes, workplace conflict happens when people have different personality types.
  • In the workplace, there are different ways to handle conflict.
  • 2.2.1 To begin with, here are some simple steps you can take to manage workplace conflict
  • 2.2.2 Then, discuss managing your own conflicts
  • 2.2.3 People have different personalities. So, it helps to know how to deal with them. 
  • 2.3 Finally, The Different Stages of Conflict and How They Develop
  • Introduction: First, we will look at the methods available to resolve conflict under the Labour Relations Act.
  • First, choose the most appropriate strategy to resolve a specific conflict.
  • Then, put together an action plan for conflict resolution
  • Finally, understand the role organisational policies and procedures play in preventing and resolving conflicts
  • First, understand how good traits can improve how you handle workplace conflict.
  • Then, learn how to conduct a skills audit
  • To manage conflict well, one must avoid negative behaviors.
  • Although informative, this course is non-accredited.
  • In total, the course runs for 1h 30m.
  • Depending on your preference, the course is available in classroom, online, or blended formats
  • Once enrolled, you can access the course materials for up to 12 months