SpecCon
TAP> Access and use information from textsCOURSE PURPOSELearners at this level are able to read or view, understand and respond to...
R99
TAP> Apply out-bound Contact Centre Operations within a commercial environmentCOURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre...
R99
TAP> Maintain and adapt oral/signed communicationCOURSE PURPOSE This unit standard will be useful to learners who need a sound foundation...
R99
TAP> Meet performance standards within a Contact CentreCOURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre...
R99
Fair and Effective Disciplinary ProceduresOverview Skills in setting clear performance expectations, providing constructive feedback, and managing employee performance to...
R99
TAP> Communicate with customers in a Contact Centre and BPOCOURSE PURPOSE This unit standard will provide learners with both verbal and non-verbal communication skills...
R99
TAP> Explain basic health and safety principles in and around the workplaceCOURSE PURPOSE This unit standard is for those people giving an induction of health and...
R99
TAP> Critical Thinking and Problem ResolutionCOURSE PURPOSE Discover the power of holistic decision-making with our e-learning course. Explore how interconnected...
R99
TAP> Apply in-bound Contact Centre Operations within a commercial environmentCOURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre...
R99
TAP> Work as a member of a Contact Centre TeamCOURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre...
R99
TAP> Language Proficiency Test (English)COURSE PURPOSE Welcome to the English Language Proficiency Test: Assessing crucial skills for effective communication....
Free
TAP>Identify causes of stress and techniques to manage it in the workplaceCOURSE PURPOSE The qualifying learner is capable of explaining stress and its role in daily...
R99