What is Customer Satisfaction ?

Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. With this online customer satisfaction course, you will learn how to build customer loyalty, how to satisfy the nine essential needs of customers, and how our company values, knowledge and attitude determines our behaviour.  

Moments of truth are any interactions a customer has with our business.  Customers use these interactions and classify them as “moments of magic” or “moments of disappointment”. This module clarifies how customers interact with us; whether it is a positive or negative experience.

Customer Satisfaction

Jackson Mlangeni

In this course, the concept of customer satisfaction was very appropriate for me because I plan to run my own business someday. This course was very useful.

Roland Williams

Very interesting course indeed. I learned a lot about customer interaction.

What are the prerequisites?

  • Computer/Laptop
  • Email for notifications and communication
  • Internet connection
  • PDF viewer (e.g ADOBE Acrobat)
  • Microsoft Word for notes
  • A web browser

What other related courses are offered?

We provide a variety of courses, from computer studies to leadership and softskills courses.

The following are our most popular courses:

I have gained more knowledge about customer satisfaction than I did when I first started the course. 

Course Content

Job Market Prospects

Customer Satisfaction is a prerequisite for most companies. 

What other people are saying:

How long does it take to complete?

How much does it cost?

Unit 1 -  Introduction to building customer loyalty

Unit 2 - Moments of truth

Unit 3 - The 9 essential needs of customers

Unit 4 - Company values

Unit 5 - Self-confidence and self-esteem

Unit 6 - Dealing with irate customers (RELAX)

Unit 7 - Building customer loyalty: conclusion

It takes between 4 days and 2 weeks, depending on your speed.

only R 50 (incl VAT)

Or

Sales

Brand Mix Elements

Time Management

Stress Management

Communication Skills

Personal Development

Nicky Carelse