What is Customer Satisfaction ?
Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. With this online customer satisfaction course, you will learn how to build customer loyalty, how to satisfy the nine essential needs of customers, and how our company values, knowledge and attitude determines our behaviour.
Moments of truth are any interactions a customer has with our business. Customers use these interactions and classify them as “moments of magic” or “moments of disappointment”. This module clarifies how customers interact with us; whether it is a positive or negative experience.
Customer Satisfaction
Jackson Mlangeni
In this course, the concept of customer satisfaction was very appropriate for me because I plan to run my own business someday. This course was very useful.
Roland Williams
Very interesting course indeed. I learned a lot about customer interaction.
- Computer/Laptop
- Email for notifications and communication
- Internet connection
- PDF viewer (e.g ADOBE Acrobat)
- Microsoft Word for notes
- A web browser
What other related courses are offered?
We provide a variety of courses, from computer studies to leadership and softskills courses.
The following are our most popular courses:
I have gained more knowledge about customer satisfaction than I did when I first started the course.
Job Market Prospects
Customer Satisfaction is a prerequisite for most companies.
What other people are saying:
How long does it take to complete?
How much does it cost?
Unit 1 - Introduction to building customer loyalty
Unit 2 - Moments of truth
Unit 3 - The 9 essential needs of customers
Unit 4 - Company values
Unit 5 - Self-confidence and self-esteem
Unit 6 - Dealing with irate customers (RELAX)
Unit 7 - Building customer loyalty: conclusion
It takes between 4 days and 2 weeks, depending on your speed.
R 150 (incl VAT) for access to The Accelerator Programme
for a year
Or
Sales
Brand Mix Elements
Time Management
Stress Management
Communication Skills
Personal Development
Nicky Carelse
