TAP> WANs vs. LANs: Understanding and Comparison
Course Purpose People credited with this unit standard are able to explain wide area computer networks (WAN`s), evaluate a wide area network (WAN), explain network...
TAP> Computer Skills for Contact Centre Staff
Course Purpose: Demonstrating and applying knowledge of computer packages within a Contact Centre involves utilising software tools for various tasks. Inputting data onto company-specific packages...
TAP> Conducting Organisational Needs Analysis
Course Purpose This unit standard is intended for people who are, or seek to be, specialists in human resources management. What you’ll learn This unit...
TAP> Implementing and Maintaining Information Systems
Course Purpose People credited with this unit standard are able to describe and participate in the study, acquisition, implementation and maintenance information systems in an...
TAP> Troubleshooting Single- and Multi-User OS Issues
Course Purpose People credited with this unit standard can describe software diagnostic tools for single-user and multi-user computer operating systems. What you’ll learn This unit...
TAP> Develop understanding within an organisation about the risks associated with its functioning and contexts
Course Purpose A person credited with this unit standard understands and is able to advise on an organisation’s strategies and provide advice on the organisation’s...
TAP> Oral Communication and Text Evaluation
Course Purpose: Learners at this level are aware of their audiences and purposes for communication. What you’ll learn Learners at this level are aware of...
TAP> Tools and Techniques for Project Management
Course Purpose Learners accessing this standard will be involved in project management teams or involved in building small project management teams. What you’ll learn Learners...
TAP> Provide information to Customers in a Contact Centre
Course Purpose: Identifying customer needs in a Contact Centre involves understanding and acknowledging customer inquiries, concerns, or requests. Providing information to customers includes furnishing relevant...
TAP> Logical Problem Solving and Error Detection
Course Purpose People credited with this unit standard can describe different approaches to problem-solving. What will you learn People credited with this unit standard can...
TAP> Implement and Manage Human Resource and Labour Relations Policies and Acts
Course Purpose: Learners will possess the ability to analyse workplace policies, procedures, agreements, and employment conditions, taking responsibility for optimising and maintaining policy efficiencies. They...
TAP> Understanding Different Business Environments
Course Purpose: This unit standard provides a broad introduction to the business environment. What you’ll learn This unit standard provides a broad introduction to the...