TAP>Work as a member of a Contact Centre Team

COURSE PURPOSE

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner’s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

WHAT YOU’LL LEARN

The qualifying learner is capable of communicating with all relevant stakeholders to enhance teamwork. They can report on team progress to the appropriate authority and team, display tendencies to work with others as a member of a Contact Centre team, and handle and resolve areas of conflict.