TAP> Apply out-bound Contact Centre Operations within a commercial environment

COURSE PURPOSE

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisitions of competence against this standard will add value to learner’s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

WHAT YOU’LL LEARN

Certainly! Here’s an expanded version:

The qualifying learner is proficient in placing calls to customers and recording pertinent information accurately. They are adept at responding to customer queries with clarity and efficiency, ensuring that all concerns are addressed promptly. Additionally, the learner demonstrates the ability to provide thorough follow-up on customers’ requests, ensuring that all issues are resolved and that customer satisfaction is maintained. This competency ensures effective communication and strong customer service within a contact centre environment.