Professional Interaction Techniques
Course Purpose Understanding appropriate behavior in a business environment, interpreting body language within a business context, effectively interacting with individuals in a business setting, and evaluating one’s own professional conduct in a business environment are fundamental skills for navigating the …
Overview
Course Purpose
Understanding appropriate behavior in a business environment, interpreting body language within a business context, effectively interacting with individuals in a business setting, and evaluating one’s own professional conduct in a business environment are fundamental skills for navigating the corporate world.
What you’ll learn
This unit standard provides a broad introduction to a work environment. It is the starting point for a learner in financial services or other business environments. The focus is knowledge, skills, values and attitudes about the learner’s work context and experience of the world of work. The qualifying learner can know how to behave in a business environment. Interpreting body language in a business context. Interacting with people in a business setting. Assessing own professional behaviour in a business setting.
Duration: 1 Day
Featured Course
Interpret and Use Information from Texts
Course Curriculum
Curriculum
Curriculum
- 4 Sections
- 21 Lessons
- 3 Days
- Unit 1: Know how to behave in a business environment.ASSESSMENT CRITERIA6
- 1.1The dress code of an organisation is described and an indication is given of what is regarded as acceptable and unacceptable dress in a particular work environment.
- 1.2The behaviour of three peers in a business workplace is observed and assessed against the recognised parameters of appropriate behaviour in a specific professional environment.
- 1.3Positive listening skills are demonstrated and an indication is given of the potential consequences of displaying negative listening skills.
- 1.4Regulations regarding smoking in the workplace are explained with reference to both legal requirements and established policy.
- 1.5A Company Code of Good Conduct is understood and explained and an indication is given of the consequences of non-compliance.
- 1.6The concept of a work ethic is explained with reference to the responsibility and accountability of the individual.
- Unit 2: Interpret body language in a business context.ASSESSMENT CRITERIA5
- 1.1Non-verbal communication signals are interpreted and an indication is given of how body language can reinforce or contradict a verbal message.
- 1.2The role of posture and eye contact in communication are explained with examples from a business context.
- 1.3The use of a handshake as a greeting in a business setting is demonstrated and the meanings of different handshakes used in South Africa are compared with examples of when it is appropriate to use each handshake.
- 1.4The concept of personal space is explained and indication is given of the consequences if one ignores commonly accepted business behaviour.
- 1.5Behaviour that could be considered as sexual harassment in the workplace is described and an indication is given of how to deal with instances of sexual harassment.
- Unit 3: Interact with people in a business setting.ASSESSMENT CRITERIA7
- 1.1The importance of first impressions in a business environment is explained and an indication is given of how first impressions can determine subsequent behaviour.
- 1.2Visitors are greeted in keeping with established organisational culture.
- 1.3People are introduced to each other in a business like manner.
- 1.4Ways of closing an interaction with a visitor or customer are demonstrated for three different scenarios.
- 1.5The importance of delivering on promises or making alternative arrangements is explained with reference to good customer service.
- 1.6Ways of behaving professionally when provoked or in difficult circumstances are demonstrated for three different scenarios.
- 1.7The importance of confidentiality in interpersonal relationships is explained with reference to company policy.
- Unit 4: Assess own professional behaviour in a business setting.ASSESSMENT CRITERIA3
Requirements
- Grade 9
- NQF Level 1
You May Like
Free Situational Judgement Practice Tests Online Course | Assessment
How does a Situational Judgement Test work? Does your job application require you to pass a situational judgement test? Don’t worry we’ve got you covered!...
PAIA Act Online Course | Learn About South Africa’s Access to Information Law
Comprehensive PAIA Act Online Course Learn the fundamentals of the Promotion of Access to Information Act (PAIA) and understand your rights to access public and...
Apply Legal Aspects in a Security Environment| Learn South African Law
COURSE PURPOSE This unit standard will be useful to people who aim to achieve recognition at some level in Further Education and Training or to...
Use time management techniques financial services environment
COURSE PURPOSE This unit standard introduces techniques of time management that will enable learners to be efficient workers in a financial services workplace. The focus...
Perform Basic Fire Fighting
Overview This course equips learners with essential skills to identify types of fires, implement fire prevention measures, ensure proper housekeeping practices, and effectively handle fire-fighting...
Course Features
- Lectures 21
- Quiz 0
- Duration 3 days
- Skill level All levels
- Language English
- Students 1935
- Assessments Yes