TAP> Professional Interaction Techniques

Course Purpose

Understanding appropriate behavior in a business environment, interpreting body language within a business context, effectively interacting with individuals in a business setting, and evaluating one’s own professional conduct in a business environment are fundamental skills for navigating the corporate world.

What you’ll learn

This unit standard provides a broad introduction to a work environment. It is the starting point for a learner in financial services or other business environments. The focus is knowledge, skills, values and attitudes about the learner’s work context and experience of the world of work. The qualifying learner can know how to behave in a business environment. Interpreting body language in a business context. Interacting with people in a business setting. Assessing own professional behaviour in a business setting.