TAP> Advise customers to optimise choice and benefits
Course Purpose Matching and advising a prospective customer to a product or service entails understanding their needs and providing relevant information. Generating choices and options for a customer involves presenting alternatives that align with their preferences and requirements. What you’ll …
Course Purpose
Matching and advising a prospective customer to a product or service entails understanding their needs and providing relevant information. Generating choices and options for a customer involves presenting alternatives that align with their preferences and requirements.
What you’ll learn
This unit standard aims to produce informed sales people within the automotive industry. It will be useful for learners who sell retail and commercial motor vehicles, tyres, motor bikes and vehicle parts. On achievement of this unit standard, the learner will be able to establish rapport with a prospective customer, match and advise a prospective customer to a product or service and generate choices and options for a customer.
Duration: 1 Day
Requirements
- Grade 11
- NQF Level 3
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Course Features
- Lectures 15
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1877
- Assessments Yes