Negotiation Skills in Business

COURSE PURPOSE

Detailing the necessity of negotiation skills in business, outlining the steps involved in the negotiation process, applying these steps to a real-world situation, and elucidating on strategies applicable to negotiations are key components in understanding and effectively utilising negotiation skills for successful business interactions.

WHAT YOU’LL LEARN

This unit standard is intended as part of a qualification for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost centre, section or department. The unit standard could be useful for any employee involved in situations where negotiation skills are required. Junior managers include, but are not limited to, team leaders, supervisors, first-line managers and section heads. The positioner term describes the first level of management in an organisation at which an employee has other employees reporting to him/her. The qualifying learner can explain the need for business negotiation skills. Explaining the steps in the negotiation process. Applying the steps in the negotiation process to an authentic situation. Explaining strategies that could be used in negotiation.