TAP> Managing Workplace Conflicts

COURSE PURPOSE

The person credited with this unit standard can identify and manage personal conflict resolution between persons or parties.

WHAT YOU’LL LEARN

The person credited with this unit standard can identify and manage personal conflict resolution between persons or parties. The main focus will be on the workplace, although the same principles can be used elsewhere. The qualifying learner is capable of describing the main sources of conflict. Describing appropriate techniques to manage conflict. Implementing a strategy to resolve conflict. Developing the attributes of a good conflict manager.