TAP> Managing of Service Providers
Course Purpose: This unit standard is intended for all persons working in administration in commercial and non-commercial organisations. What you’ll learn This unit standard is intended for all persons working in administration in commercial and non-commercial organisations. It is also …
Course Purpose:
This unit standard is intended for all persons working in administration in commercial and non-commercial organisations.
What you’ll learn
This unit standard is intended for all persons working in administration in commercial and non-commercial organisations. It is also intended for other people who have the task of managing service providers in an organisation. Persons credited with this unit standard can: Describe the elements of service provider management. Develop contracts for service providers. Evaluate the deliverables of service providers. Manage service providers who do not deliver on contracts.
Duration: 1 Day
Featured Course
Monitor and Control Office Supplies
Course Curriculum
Curriculum
- 4 Sections
- 15 Lessons
- 1 Day
- Unit 1: Describe the elements of service provider managementASSESSMENT CRITERIA4
- 1.0The importance of developing and signing contracts with providers is described in terms of delivery of the final product
- 1.1Different elements of contracts are described in terms of organisational requirements
- 1.2The impact of service providers’ delivery is described in terms of resource requirements, financial impact and time
- 1.3The deliverables of at least three providers to a selected organisation are formulated from real examples
- Unit 2: Develop contracts for service providersASSESSMENT CRITERIA4
- 2.0Categories of service providers are identified who service a selected organisation
- 2.1Outputs for four categories of service providers are listed in terms of the types of service provider and the requirements of the organisation
- 2.2Project plans for four service providers for the delivery of products or services are constructed in terms of the requirements of the organisation
- 2.3Contracts are drawn up for four service providers based on the project plans drawn up and legal requirements
- Unit 3: Evaluate the deliverables of service providersASSESSMENT CRITERIA3
- 3.0On-going monitoring of service provision is conducted in terms of the contract signed
- 3.1Final outputs of service providers are checked in terms of quality and date of delivery against a signed contract
- 3.2Payments for services are made based on signed contracts and satisfactory delivery of products
- Unit 4: Manage service providers who do not deliver on contractsASSESSMENT CRITERIA4
- 4.0The cost of lack of delivery is calculated based on impact on the business
- 4.1An investigation is conducted into the reasons for the lack of delivery
- 4.2Different courses of action are identified based on contractual agreements, legal options, cost implications, and impact on business to include cancellation of the contract and legal action
- 4.3An identified course of action is implemented based on legal obligations and organisational requirements
Requirements
- Grade 11
- NQF Level 3
You May Like
TAP> Apply Legal Aspects in a Security Environment
COURSE PURPOSE This unit standard will be useful to people who aim to achieve recognition at some level in Further Education and Training or to...
TAP> Use time management techniques financial services environment
COURSE PURPOSE This unit standard introduces techniques of time management that will enable learners to be efficient workers in a financial services workplace. The focus...
Perform Basic Fire Fighting
Overview This course equips learners with essential skills to identify types of fires, implement fire prevention measures, ensure proper housekeeping practices, and effectively handle fire-fighting...
TAP> Promotion of Access to Information Act (5 in 1)
Overview Learn the fundamentals of the Promotion of Access to Information Act (PAIA) and understand your rights to access public and private records in South...
TAP> Change Management
Overview This unit standard is intended for managers in all economic sectors. What you This unit standard is intended for managers in all economic sectors....
TAP> Apply Legal Aspects in a Security Environment
COURSE PURPOSE This unit standard will be useful to people who aim to achieve recognition at some level in Further Education and Training or to...
TAP> Use time management techniques financial services environment
COURSE PURPOSE This unit standard introduces techniques of time management that will enable learners to be efficient workers in a financial services workplace. The focus...
Perform Basic Fire Fighting
Overview This course equips learners with essential skills to identify types of fires, implement fire prevention measures, ensure proper housekeeping practices, and effectively handle fire-fighting...
TAP> Promotion of Access to Information Act (5 in 1)
Overview Learn the fundamentals of the Promotion of Access to Information Act (PAIA) and understand your rights to access public and private records in South...
TAP> Change Management
Overview This unit standard is intended for managers in all economic sectors. What you This unit standard is intended for managers in all economic sectors....
TAP> Apply Legal Aspects in a Security Environment
COURSE PURPOSE This unit standard will be useful to people who aim to achieve recognition at some level in Further Education and Training or to...
Course Features
- Lectures 15
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1180
- Assessments Yes