Incorporate Batho Pele Principles in Your Work Role
Course Purpose: This unit standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the …
Overview
Course Purpose:
This unit standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public. The qualifying learner is capable of explaining how the Batho Pele principles apply to their own work roles. Explaining how the application of Batho Pele principles determines the way in which work is done in the public sector. Identifying and describing successful examples of application of Batho Pele principles in public sector contexts. Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and your own organisation.
What you’ll learn
This course is designed for individuals working in the public sector, aiming to instil a thorough understanding and practical application of the Batho Pele principles. Participants will learn to explain how these principles apply to their own roles and the broader public sector, identifying and describing successful examples of their application. The course also emphasises the importance of Batho Pele principles to government and effective service delivery in South Africa, as well as their relevance to the learner’s own organisation. By the end of the course, learners will be equipped to integrate these principles into their daily work, enhancing service quality and public sector performance.
Duration: 1 Day
Featured Course
Conduct a structured meeting
Course Curriculum
Curriculum
Curriculum
- 4 Sections
- 17 Lessons
- 1 Day
- Unit 1: Explain how the Batho Pele principles apply to own work roles.ASSESSMENT CRITERIA4
- 0.0Batho Pele principles are explained in the context of the learner’s work situation.
- 0.1The purposes of the Batho Pele principles are explained with examples.
- 0.2The implications of the Batho Pele principles are identified for the climate and culture of the work place.
- 0.3An explanation is given of how the Batho Pele principles are reflected in the way the person does their work.
- Unit 2: Explain how the application of Batho Pele principles determines the way in which work is done.ASSESSMENT CRITERIA4
- 0.0An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed.
- 0.1The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained.
- 0.2Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples.
- 0.3Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples.
- Unit 3: Identify and describe successful examples of application of Batho Pele principles in a public sector context.ASSESSMENT CRITERIA4
- 0.0An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful.
- 0.1A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts.
- 0.2Typical key success factors in public sector work performance are identified and explained with examples.
- 0.3Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples.
- Unit 4: Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation.ASSESSMENT CRITERIA5
- 0.0An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa.
- 0.1An indication is given of how Batho Pele principles could be applied to own department.
- 0.2The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained.
- 0.3The links between the legislative framework for service delivery and Batho Pele are understood and explained.
- 0.4Batho Pele principles are explained in the public service context.
Requirements
- Grade 10
- NQF Level 2
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Course Features
- Lectures 17
- Quiz 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1300
- Assessments Yes