TAP> Effective Performance in a Business
Course Purpose: This unit standard is for all persons involved in administration in commercial or non-commercial organisations. What you’ll learn This unit standard is for all persons involved in administration in commercial or non-commercial organisations. On successful completion of the …
Course Purpose:
This unit standard is for all persons involved in administration in commercial or non-commercial organisations.
What you’ll learn
This unit standard is for all persons involved in administration in commercial or non-commercial organisations. On successful completion of the unit standard, learners will be able to: Plan and organise their own work. Establish and maintain working relationships. Maintain files and records.
Duration: 1 Day
Featured Course
Monitor and Control Office Supplies
Course Curriculum
Curriculum
- 3 Sections
- 20 Lessons
- 1 Day
- Unit 1: Plan and organise own workASSESSMENT CRITERIA6
- 1.1Knowledge of the business environment is demonstrated in relation to people, legislation, and documentation.
- 1.2Planning aids are described and used in line with scheduling techniques, time management and work prioritisation, to plan and monitor work.
- 1.3Routine and unexpected tasks are identified and prioritised according to organisational procedures.
- 1.4Work plans change accordingly where changes in priority occur.
- 1.5Anticipated difficulties in meeting deadlines are promptly reported to the appropriate person.
- 1.6Assistance is asked for, where necessary, to meet specific demands and deadlines.
- Unit 2: Establish and maintain working relationships.ASSESSMENT CRITERIA8
- 2.8Team working, relationship and conflict management, and communication styles are described in relation to the specific organisational culture and context.
- 2.9Information is provided to internal and external customers in line with routine requirements and on-off requests.
- 2.10Information, advice and resources required are elicited from the appropriate people
- 2.11Commitments to others are met within agreed timescales.
- 2.12Communication methods and styles employed, are appropriate to the individual situation.
- 2.13Any communication difficulties are acknowledged and action is taken to resolve them.
- 2.14Opportunities are taken to promote the image of the department and organisation to internal and external customers.
- 2.15Confidentiality and data protection requirements are strictly adhered to.
- Unit 3: Maintain files and records.ASSESSMENT CRITERIA6
- 3.0Information sorting, handling and storage procedures are explained in line with organisational policy.
- 3.1New documentation and records are filed in the filing system in line with organisational procedures.
- 3.2Item movements are monitored and recorded where necessary.
- 3.3Documentation and records are stored and kept according to organisational and legal requirements.
- 3.4Out of date information is dealt with in accordance with organisational procedures.
- 3.6Opportunities for improving filing systems are identified and brought to the attention of the appropriate person.
Requirements
- Grade 11
- NQF Level 3
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Course Features
- Lectures 20
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1200
- Assessments Yes