TAP> Customer Service for Professionals

Course Purpose

Describing customer service, participating in interactions with customers, showcasing communication skills in customer responses, and efficiently processing queries to address customer needs are key elements in providing effective customer service.

What you’ll learn

This unit standard provides a broad introduction to customer services and includes internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner’s context and experience of the world of work. The qualifying learner is capable of explaining customer service. Engaging in an interaction with a customer. Demonstrating communication skills in responding to a customer. Processing a query to respond to a customer need.