Customer relations in an operational unit.- Course

Course Purpose

Creating positive customer perceptions entails shaping favorable opinions through interactions and services. Interacting with customers effectively and resolving complaints are crucial skills in maintaining positive relationships and enhancing customer satisfaction.

What you’ll learn

This unit standard is aimed at people who interact with customers at the level where they are expected to be able to answer the majority of customer queries and resolve customer complaints. These persons might have to direct queries and complaints to the appropriate contact persons in or outside the organisation to resolve customer complaints. Throughout these interactions these people will enhance the customers’ experience and the image of the operational unit. These persons are also able to identify and handle different types of customer behaviours in their operational unit in their area of work.