TAP> IT Support & Customer Care
Course Purpose People credited with this unit standard can communicate effectively with customers in the context of IT support. What you’ll learn This unit standard is intended to provide proficient knowledge of the areas covered for those working in or …
Course Purpose
People credited with this unit standard can communicate effectively with customers in the context of IT support.
What you’ll learn
This unit standard is intended to provide proficient knowledge of the areas covered for those working in or entering the workplace in data communications and networking. People credited with this unit standard can communicate effectively with customers in the context of IT support. Assess and respond effectively to customer requests. Maintain positive working relationships with IT customers. The performance of all elements is to a standard that allows for further learning in this area.
Duration: 1 Day
Featured Course
Monitor and Control Office Supplies
Course Curriculum
Requirements
- Grade 12
- NQF Level 4
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Course Features
- Lectures 16
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1400
- Assessments Yes