TAP>Contribute to a diverse working environment in a Contact Centre

COURSE PURPOSE

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner’s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

WHAT YOU’LL LEARN

The qualifying learner is competent in communicating effectively within a diverse environment, both internally and externally. They are adept at interacting within a diverse setting, engaging with colleagues and customers in a Contact Centre as well as with external clients. This ability ensures successful communication and collaboration across varied contexts and cultural backgrounds.