TAP> Conduct sales and support services

Course Purpose

Identifying early buying signals and taking appropriate action, negotiating and agreeing to the terms and conditions of a sale, preparing quotations according to organisational policies and procedures, handling customer objections and concerns, describing the current state of a specific industry, and successfully closing deals to obtain customer commitment are key steps in the sales process.

What you’ll learn

A learner is capable of conducting sales in a specific industry by presenting the products and services to the customer in such a way that is conducive to a successful sale. A learner is capable of acting in such a manner to enhance the image of the specific retail industry. On achievement of this unit standard, the learner will be able to identify early buying signals and act thereupon, negotiate and/or agree to the terms and conditions of the sale, prepare quotations according to organisational standard policies and procedures, handle and deal with customer objections and concerns, describe the current state of a specific industry and close the deal and obtain customer commitment.

Duration: 1 Day