Computer Skills for Contact Centre Staff
Course Purpose: Demonstrating and applying knowledge of computer packages within a Contact Centre involves utilising software tools for various tasks. Inputting data onto company-specific packages and verifying data are key functions, ensuring accurate and efficient information management within the Contact …
Overview
Course Purpose:
Demonstrating and applying knowledge of computer packages within a Contact Centre involves utilising software tools for various tasks. Inputting data onto company-specific packages and verifying data are key functions, ensuring accurate and efficient information management within the Contact Centre
What you’ll learn
This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification or working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner’s job. This unit standard is intended to enhance entry-level service within the Contact Centre Industry. The qualifying learner can demonstrate and apply knowledge of computer packages within a Contact Centre. Inputting data onto company-specific packages within a Contact Centre. Verifying data onto company-specific packages within a Contact Centre..
Duration: 1 Day
Curriculum
Curriculum
- 3 Sections
- 12 Lessons
- 1 Day
- Unit 1: Demonstrate and apply knowledge of computer packages within a contact centreASSESSMENT CRITERIA4
- 1.1Knowledge of company-specific computer packages is demonstrated
- 1.2An understanding of company-specific packages and applications is demonstrated and applied
- 1.3Applications are accurately applied within company-specific contexts
- 1.4Confidence is displayed in company-specific packages within a Contact Centre
- Unit 2: Input data onto company-specific packages within a contact centreASSESSMENT CRITERIA5
- 1.1Data is inputted accurately
- 1.2Data is inputted within company-specific timeframes
- 1.3The data captured is relevant and consistent with company-specific formats and requirements
- 1.4Critical and closest routes are followed when inputting data into packages
- 1.5Tasks are completed within the company’s specific timeframe
- Unit 3: Verify data onto company-specific packages within a contact centreASSESSMENT CRITERIA3
Requirements
- Grade 9
- NQF Level 1
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Course Features
- Lectures 12
- Quiz 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1787
- Assessments Yes