TAP> Computer Skills for Contact Centre Staff

Course Purpose:

Demonstrating and applying knowledge of computer packages within a Contact Centre involves utilising software tools for various tasks. Inputting data onto company-specific packages and verifying data are key functions, ensuring accurate and efficient information management within the Contact Centre

What you’ll learn

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification or working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner’s job. This unit standard is intended to enhance entry-level service within the Contact Centre Industry. The qualifying learner can demonstrate and apply knowledge of computer packages within a Contact Centre. Inputting data onto company-specific packages within a Contact Centre. Verifying data onto company-specific packages within a Contact Centre..