TAP> Communication Skills
Course Purpose: Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it …
Course Purpose:
Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended.
What you’ll learn
Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information. Effective communication begins with encoding, or the skill of relaying a message in a clear, direct way that allows the receiver to correctly decode your message, note the MindTools.com website. Decoding, another essential component of effective communication, is a skill as well as it requires the receiver to ensure that he heard properly and understood the message being sent. The MindTools.com website states that the key to properly encoding a message is knowing your audience, while active listening is required to correctly decode a sent message.
Duration: 1 Day
Featured Course
Recruitment Process
Course Curriculum
Curriculum
- 4 Sections
- 21 Lessons
- 3 Days
- Unit 1: Introduction to communication.Introduction to communication4
- 0.0An understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory is demonstrated.
- 0.1Discussions are led, and meetings are chaired effectively according to standard meeting procedures
- 0.2A variety of generated workplace reports and presentations are available for scrutiny.
- 0.3Presentations are effectively delivered and meet the needs of the target audience.
- Unit 2: MeetingsMeetings4
- Unit 3: Report WritingReport writing6
- Unit 4: Oral PresentationsOral presentations7
Requirements
- Grade 12
- NQF Level 4