TAP> Communicate in an Assertive Manner with Clients and Fellow Workers

Course Purpose

Recognising assertive behavior, understanding its value, and practicing assertiveness techniques are key aspects of effective communication and interpersonal skills. Developing the ability to express thoughts, needs, and opinions confidently while respecting the rights of others contributes to assertive behavior.

What you’ll learn

Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques.

Duration: 1 Day

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