Booking Systems

Course Purpose: The learner can maintain, determine, record and confirm bookings on a manual and computer system. What you’ll learn The learner will gain the ability to effectively manage bookings using both manual and computerised systems. This includes determining booking …

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Overview

Course Purpose:

The learner can maintain, determine, record and confirm bookings on a manual and computer system.

What you’ll learn

The learner will gain the ability to effectively manage bookings using both manual and computerised systems. This includes determining booking requirements, accurately recording details, and confirming reservations. They will learn to handle booking processes from start to finish, ensuring that all entries are correctly logged and updated in the system. By mastering both traditional and digital methods, learners will be equipped to manage bookings efficiently, provide accurate information, and ensure smooth operation in a variety of administrative settings.

online course

Duration: 1 Day

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Course Curriculum

Curriculum

Curriculum

19 Sections
43 Lessons
1 Day

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Unit 1: Demonstrate maintaining a booking service
ASSESSMENT CRITERIA
10
Unit 2: Explain the importance of giving accurate information to customers and the need to be aware of time
ASSESSMENT CRITERIA
2
- 2.0
  Establishment information relevant to booking requirements is determined in relation to services and facilities offered by the organisation
- 2.1
  The maintaining of a sense of urgency in relating service and facilities information to guests in support of bookings are explained with specific reference to customer service and impact on the financial bottom line
Unit 3: Explain the reasons for providing an efficient service in terms of company profitability and repeat guest business
ASSESSMENT CRITERIA
1
- 3.0
  Reasons for providing efficient service to customers are explained in terms of company profitability and obtaining of repeat business from the guest
Unit 4: Explain the need to meet customer expectations in terms of knowledge of services and facilities
ASSESSMENT CRITERIA
2
- 4.0
  Service and facilities of the organisation are identified and described in relation to customer needs
- 4.1
  The importance of service and facilities knowledge is described with specific reference to bookings, calculation of deposits and the impact on the financial bottom line
Unit 5: Explain the importance of taking deposits in terms of 'no shows'
ASSESSMENT CRITERIA
1
- 5.0
  The purpose of deposits is explained in relation to service delivery in the hospitality industry as well as business risk and impact in the event of no-shows
Unit 6: Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings
ASSESSMENT CRITERIA
2
- 6.0
  Different organisational booking records are identified in terms of their use in relation to organisational administration
- 6.1
  Processes and procedures for unconfirmed bookings follow up are described in line with organisational requirements
Unit 7: Explain the importance of keeping other departments informed of current and future bookings
ASSESSMENT CRITERIA
2
- 7.0
  Departments who should be informed of bookings in the organisation are identified and reasons for informing these in terms of service delivery are provided
- 7.1
  The potential impacts on customer service in the event of other departments not being informed of bookings are explained by means of examples
Unit 8: Given a range of customers, deal with customers politely and efficiently
ASSESSMENT CRITERIA
2
- 8.0
  Different internal and external customers to the organisation are identified and described
- 8.1
  Interaction with customers is conducted in line with organisational customer liaison and service requirements
Unit 9: Promote the establishment's services and facilities at all appropriate times and explain why
ASSESSMENT CRITERIA
2
- 9.0
  Reasons for the promotion of the services and facilities are explained in relation to customer needs, service and the impact on the financial bottom line
- 9.1
  Different services and facilities are promoted in support of service delivery within the organisation
Unit 10: Determine the availability of services and facilities correctly and communicate this clearly to the guest
ASSESSMENT CRITERIA
2
- 10.0
  The methods used to determine the availability of services and facilities are explained in line with organisational processes and procedures
- 10.1
  The availability of a range of services and facilities are checked in relation to booking enquiries and client needs
Unit 11: Offer alternative facilities to customers and explain the importance of doing this
ASSESSMENT CRITERIA
2
- 11.0
  The reasons for offering alternative facilities to customers in the event of service and facility unavailability are explained in terms of its impact on customer service, business and impact on the financial bottom line
- 11.1
  Alternative services and facilities are identified and offered to customers in line with identified client needs
Unit 12: Given a range of bookings, take down the details and record the booking
ASSESSMENT CRITERIA
2
- 12.0
  Booking details to be recorded are identified and listed in line with booking system and organisational requirements
- 12.1
  Different types of bookings are transacted in order to meet booking and administrative requirements
Unit 13: Provide customers with confirmations of bookings and all relevant information
ASSESSMENT CRITERIA
2
- 13.0
  Relevant details pertaining to booking confirmations are identified in order to prepare customer confirmations.
- 13.1
  Booking confirmations are prepared in line with organisational and system requirements.
Unit 14: Confirm the bookings and request deposits from customers
ASSESSMENT CRITERIA
2
- 14.0
  Prepared booking confirmations are forwarded to customers in line with organisational requirements
- 14.1
  Deposit requirements are calculated and requested in line with standard operational procedures
Unit 15: Given a range of amendments, choose a procedure and give reasons for the method chosen
ASSESSMENT CRITERIA
3
Unit 16: Given a system failure or error in manual systems, decide what action to take
ASSESSMENT CRITERIA
1
- 16.0
  Possible system failures or errors are identified and relevant action to address problems are explained by means of an example
Unit 17: Carry out all work in an organised and efficient manner taking account of priorities
2
- 17.0
  Methods of prioritisation are identified and applied to their own area of responsibility
- 17.1
  Work-related to own area of responsibility are planned and executed in order to meet operational requirements
Unit 18: Describe a situation where a guest's booking was incorrectly cancelled
2
- 18.0
  Interventions to solve incorrect cancellations of guest bookings are identified and explained in relation to booking system requirements and customer service
- 18.1
  Incorrect cancellations are rectified in line with client needs and available services and facilities
Unit 19: Describe how performance would be adapted in a different type of establishment
1
- 19.0
  Identify a range of different establishment types within the hospitality industry and explain how performance to maintain a booking system will be adapted in these organisational types

Requirements

Grade 10
NQF Level 2

Maintain and Optimize Your Online Booking System

Course Features

Lectures 43
Quiz 0
Duration 1 day
Skill level All levels
Language English
Students 1200
Assessments Yes