TAP> Booking Systems
Course Purpose: The learner can maintain, determine, record and confirm bookings on a manual and computer system. What you’ll learn The learner will gain the ability to effectively manage bookings using both manual and computerised systems. This includes determining booking …
Course Purpose:
The learner can maintain, determine, record and confirm bookings on a manual and computer system.
What you’ll learn
The learner will gain the ability to effectively manage bookings using both manual and computerised systems. This includes determining booking requirements, accurately recording details, and confirming reservations. They will learn to handle booking processes from start to finish, ensuring that all entries are correctly logged and updated in the system. By mastering both traditional and digital methods, learners will be equipped to manage bookings efficiently, provide accurate information, and ensure smooth operation in a variety of administrative settings.
Duration: 1 Day
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Course Curriculum
Curriculum
- 19 Sections
- 43 Lessons
- 1 Day
- Unit 1: Demonstrate maintaining a booking serviceASSESSMENT CRITERIA10
- 1.0Liaison with a range of customers is demonstrated so as to meet booking and industry requirements
- 1.1The provision of accurate information in order to meet enquiry needs is demonstrated in accordance with organisational requirements
- 1.2The promoting of an establishment’s services and facilities is demonstrated according to organisational requirements
- 1.3Service availability and facilities checking are demonstrated according to operational standards and requirements
- 1.4The offering of alternative facilities to customers are demonstrated according to operational requirements
- 1.5The recording of a booking is demonstrated so as to meet operational requirements, using a manual or computerised booking system; given a range of bookings
- 1.6The providing of booking confirmations and all relevant information is demonstrated so as to comply with organisational requirements
- 1.7The confirming of bookings and deposits from customers is demonstrated as appropriate to organisational requirements
- 1.8The handling of a real or simulated system failure or error in manual systems are demonstrated so as to meet organisational requirements
- 1.9The carrying out of all work in an organised and efficient manner is demonstrated, taking account of priorities and complying with organisational requirements.
- Unit 2: Explain the importance of giving accurate information to customers and the need to be aware of timeASSESSMENT CRITERIA2
- 2.0Establishment information relevant to booking requirements is determined in relation to services and facilities offered by the organisation
- 2.1The maintaining of a sense of urgency in relating service and facilities information to guests in support of bookings are explained with specific reference to customer service and impact on the financial bottom line
- Unit 3: Explain the reasons for providing an efficient service in terms of company profitability and repeat guest businessASSESSMENT CRITERIA1
- Unit 4: Explain the need to meet customer expectations in terms of knowledge of services and facilitiesASSESSMENT CRITERIA2
- Unit 5: Explain the importance of taking deposits in terms of 'no shows'ASSESSMENT CRITERIA1
- Unit 6: Explain the reasons for keeping bookings up to date and following up on unconfirmed bookingsASSESSMENT CRITERIA2
- Unit 7: Explain the importance of keeping other departments informed of current and future bookingsASSESSMENT CRITERIA2
- 7.0Departments who should be informed of bookings in the organisation are identified and reasons for informing these in terms of service delivery are provided
- 7.1The potential impacts on customer service in the event of other departments not being informed of bookings are explained by means of examples
- Unit 8: Given a range of customers, deal with customers politely and efficientlyASSESSMENT CRITERIA2
- Unit 9: Promote the establishment's services and facilities at all appropriate times and explain whyASSESSMENT CRITERIA2
- Unit 10: Determine the availability of services and facilities correctly and communicate this clearly to the guestASSESSMENT CRITERIA2
- Unit 11: Offer alternative facilities to customers and explain the importance of doing thisASSESSMENT CRITERIA2
- 11.0The reasons for offering alternative facilities to customers in the event of service and facility unavailability are explained in terms of its impact on customer service, business and impact on the financial bottom line
- 11.1Alternative services and facilities are identified and offered to customers in line with identified client needs
- Unit 12: Given a range of bookings, take down the details and record the bookingASSESSMENT CRITERIA2
- Unit 13: Provide customers with confirmations of bookings and all relevant informationASSESSMENT CRITERIA2
- Unit 14: Confirm the bookings and request deposits from customersASSESSMENT CRITERIA2
- Unit 15: Given a range of amendments, choose a procedure and give reasons for the method chosenASSESSMENT CRITERIA3
- 15.0Types of possible amendments to bookings are identified in relation to booking requirements and administration
- 15.1Procedures for amendments are identified and executed for a range of booking amendment types so as to meet standard operational requirements
- 15.2Booking amendments are communicated with customers in line with organisational requirements
- Unit 16: Given a system failure or error in manual systems, decide what action to takeASSESSMENT CRITERIA1
- Unit 17: Carry out all work in an organised and efficient manner taking account of priorities2
- Unit 18: Describe a situation where a guest's booking was incorrectly cancelled2
- Unit 19: Describe how performance would be adapted in a different type of establishment1
Requirements
- Grade 10
- NQF Level 2
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Course Features
- Lectures 43
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1200
- Assessments Yes