Processing of automotive orders and payments
Course Purpose: This course provides students with the knowledge and skills necessary to efficiently process automotive orders and payments. Topics include order management, payment handling, and customer service techniques to ensure a smooth and professional transaction experience. What You’ll Learn …
Overview
Course Purpose:
This course provides students with the knowledge and skills necessary to efficiently process automotive orders and payments. Topics include order management, payment handling, and customer service techniques to ensure a smooth and professional transaction experience.
What You’ll Learn
In this course, students will gain comprehensive skills for handling the entire process of automotive orders and payments. The course covers essential practices for managing customer orders, from initial receipt through fulfillment, as well as handling various payment methods and ensuring accurate transactions.
Students will learn to process orders efficiently, verify order details, and manage inventory to meet customer needs. The course also emphasises effective payment handling techniques, including processing payments, managing refunds, and addressing any payment-related issues that may arise.
Additionally, students will develop customer service skills to ensure a positive experience throughout the order and payment process. This includes effective communication, problem-solving, and maintaining professionalism.
By the end of this course, students will be adept at managing automotive orders and payments, contributing to a seamless transaction process and enhanced customer satisfaction.
Curriculum
Curriculum
- 4 Sections
- 20 Lessons
- 1 Day
- Unit 1: Prepare an order for processing6
- 1.1The order is received according to company policies and procedures.
- 1.2Stock availability is checked according to company procedures.
- 1.3Non-stock and stock out items are sourced in accordance with company policies and procedures.
- 1.4Customers are informed of stock unavailability in accordance with company policies and procedures.
- 1.5Customer timing needs are established according to company procedures.
- 1.6Lost sales records are updated according to company policy and procedures.
- Unit 2: Process an order according to organisational procedure6
- 2.1Documentation to pick and process an order is completed, in accordance with organisational procedures.
- 2.2The order is picked and packed in accordance with organisational procedures.
- 2.3The order is checked against standard company documentation.
- 2.4Parts are ordered according to organisational sourcing practices.
- 2.5Outstanding orders are expedited to meet committed time limits.
- 2.6Customers are advised of timing and supply changes in accordance with company policy and procedures.
- Unit 3: Determine the need and specifications of add-on products for heavy vehicles4
- 3.1Discount categories are applied according to organisational policy and procedures.
- 3.2The invoice is verified in accordance with company financial policies and procedures.
- 3.3Payment is processed in accordance with organisational procedures.
- 3.4The order is supplied/despatched as per customer requirements and in accordance with company policies and procedures.
- Unit 4: Deal with returned goods4
- 4.1Returns are received in accordance with supplier requirements and company practices.
- 4.2Returns for credit outward are processed according to supplier and company policies and procedures.
- 4.3Return for Credit inward is accepted according to organisational policy and procedure.
- 4.4The returned product is checked in accordance with company policy and procedures.
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Course Features
- Lectures 20
- Quiz 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1
- Assessments Yes