Processing of automotive orders and payments
Course Purpose: This course provides students with the knowledge and skills necessary to efficiently process automotive orders and payments. Topics include order management, payment handling, and customer service techniques to ensure a smooth and professional transaction experience. What You’ll Learn …
Overview
Course Purpose:
This course provides students with the knowledge and skills necessary to efficiently process automotive orders and payments. Topics include order management, payment handling, and customer service techniques to ensure a smooth and professional transaction experience.
What You’ll Learn
In this course, students will gain comprehensive skills for handling the entire process of automotive orders and payments. The course covers essential practices for managing customer orders, from initial receipt through fulfillment, as well as handling various payment methods and ensuring accurate transactions.
Students will learn to process orders efficiently, verify order details, and manage inventory to meet customer needs. The course also emphasises effective payment handling techniques, including processing payments, managing refunds, and addressing any payment-related issues that may arise.
Additionally, students will develop customer service skills to ensure a positive experience throughout the order and payment process. This includes effective communication, problem-solving, and maintaining professionalism.
By the end of this course, students will be adept at managing automotive orders and payments, contributing to a seamless transaction process and enhanced customer satisfaction.
Curriculum
Curriculum
- 4 Sections
- 20 Lessons
- 1 Day
- Unit 1: Prepare an order for processing6
- 1.0The order is received according to company policies and procedures.
- 1.1Stock availability is checked according to company procedures.
- 1.2Non-stock and stock out items are sourced in accordance with company policies and procedures.
- 1.3Customers are informed of stock unavailability in accordance with company policies and procedures.
- 1.4Customer timing needs are established according to company procedures.
- 1.5Lost sales records are updated according to company policy and procedures.
- Unit 2: Process an order according to organisational procedure6
- 2.0Documentation to pick and process an order is completed, in accordance with organisational procedures.
- 2.1The order is picked and packed in accordance with organisational procedures.
- 2.2The order is checked against standard company documentation.
- 2.3Parts are ordered according to organisational sourcing practices.
- 2.4Outstanding orders are expedited to meet committed time limits.
- 2.5Customers are advised of timing and supply changes in accordance with company policy and procedures.
- Unit 3: Determine the need and specifications of add-on products for heavy vehicles4
- 3.0Discount categories are applied according to organisational policy and procedures.
- 3.1The invoice is verified in accordance with company financial policies and procedures.
- 3.2Payment is processed in accordance with organisational procedures.
- 3.3The order is supplied/despatched as per customer requirements and in accordance with company policies and procedures.
- Unit 4: Deal with returned goods4
- 4.0Returns are received in accordance with supplier requirements and company practices.
- 4.1Returns for credit outward are processed according to supplier and company policies and procedures.
- 4.2Return for Credit inward is accepted according to organisational policy and procedure.
- 4.3The returned product is checked in accordance with company policy and procedures.
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Course Features
- Lectures 20
- Quiz 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1
- Assessments Yes