TAP> Apply the Skills of Customer Care

Course Purpose:

Applying knowledge of personality styles helps tailor responses to customers effectively. Analysing information is crucial for providing personalised customer care, while suggesting innovative solutions demonstrates a proactive approach to addressing queries and improving overall service.

What you’ll learn

This unit standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either via telephone or face to face. The qualifying learner is capable of explaining the principles of impressive customer service in the context of a specific industry and organisation, applying knowledge of personality styles to respond appropriately to a customer, analysing information in order to provide customer service, suggesting innovative solutions to respond to queries and improve customer service and managing the relationship to retain customers.