A contract center plays a vital role in managing contracts effectively throughout their lifecycle, from initial drafting and negotiation to ongoing monitoring and compliance.
TAP> Apply out-bound Contact Centre Operations within a commercial environment
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP> Meet performance standards within a Contact Centre
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP> Apply in-bound Contact Centre Operations within a commercial environment
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP>Manage in-bound and/or out-bound calls in a Contact Centre
COURSE PURPOSE The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a...
TAP>Process incoming and outgoing telephone calls
COURSE PURPOSE Learners will be working towards obtaining a national qualification at Level 2 or are currently employed in an administrative environment, including SMMEs (Small,...
TAP>Gather and provide relevant information to contribute to contact centre problem solving
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP>Contribute to a diverse working environment in a Contact Centre
COURSE PURPOSE This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit...
TAP> Managing Customer Complaints in a Contact Centre
Course Purpose: Identifying the customer’s problem, committing to resolving the customer complaint, planning and implementing effective solutions, communicating with all stakeholders, and delivering practical business...
TAP> Identify and respond to customer needs in a Contact Centre
Course Purpose: Recognising and understanding customer needs in a Contact Centre is crucial for providing effective service. Responding to customer needs involves addressing inquiries, issues,...
TAP> Exhibitor and Visitor Engagement Management
Course Purpose: Shortlisting potential exhibitors involves selecting candidates for events or showcases. Contacting potential visitors, updating databases, and following up on distributed invitations are essential...
TAP> Computer Skills for Contact Centre Staff
Course Purpose: Demonstrating and applying knowledge of computer packages within a Contact Centre involves utilising software tools for various tasks. Inputting data onto company-specific packages...
TAP> Provide information to Customers in a Contact Centre
Course Purpose: Identifying customer needs in a Contact Centre involves understanding and acknowledging customer inquiries, concerns, or requests. Providing information to customers includes furnishing relevant...