A contract center plays a vital role in managing contracts effectively throughout their lifecycle, from initial drafting and negotiation to ongoing monitoring and compliance.
TAP> Managing Customer Complaints in a Contact Centre
Course Purpose: Identifying the customer’s problem, committing to resolving the customer complaint, planning and implementing effective solutions, communicating with all stakeholders, and delivering practical business...
TAP> Identify and respond to customer needs in a Contact Centre
Course Purpose: Recognising and understanding customer needs in a Contact Centre is crucial for providing effective service. Responding to customer needs involves addressing inquiries, issues,...
TAP> Exhibitor and Visitor Engagement Management
Course Purpose: Shortlisting potential exhibitors involves selecting candidates for events or showcases. Contacting potential visitors, updating databases, and following up on distributed invitations are essential...
TAP> Computer Skills for Contact Centre Staff
Course Purpose: Demonstrating and applying knowledge of computer packages within a Contact Centre involves utilising software tools for various tasks. Inputting data onto company-specific packages...
TAP> Provide information to Customers in a Contact Centre
Course Purpose: Identifying customer needs in a Contact Centre involves understanding and acknowledging customer inquiries, concerns, or requests. Providing information to customers includes furnishing relevant...
TAP> Collect and record information queries and requests from customers
Course Purpose: Collect and record information queries and requests from customers , through effective questioning techniques, providing information to others, recording customer details accurately, and...
TAP> Apply the Skills of Customer Care
Course Purpose: Applying knowledge of personality styles helps tailor responses to customers effectively. Analysing information is crucial for providing personalised customer care, while suggesting innovative...