What is Conflict Management ?

Conflict in a workplace setting can be a normal part of doing business. Conflict, when properly managed, can be beneficial; as it fosters an environment of healthy competition. However, conflict may also have a detrimental effect. As a manager or business owner, you need to be aware of potential sources of conflict within your work environment.

Conflict Management

Stacey Anderson

I've learned that conflict happens for a reason. Ultimately the goal is a win-win situation, regardless of what technique is used. Knowing yourself and taking time to examine who you are on a regular basis can often end a conflict before it even gets started. 

Amanda Robertson

What I learned following the eLearning conflict management course is that conflict cannot end until both sides can live with the resolution and it must be pushed until all issues are aired and resolved. 

What are the prerequisites?

  • Computer/Laptop
  • Email for notifications and communication
  • Internet connection
  • PDF viewer (e.g ADOBE Acrobat)
  • Microsoft Word for notes
  • A web browser

What other related courses are offered?

We provide a variety of courses, from computer studies to leadership and softskills courses.

The following are our most popular courses:

With this course, I've learned that conflict is a disagreement between two or more people, and the importance of identifying and handling conflicts fairly.

I have also learned that conflict is inevitable and one must learn to handle it efficiently. 

Course Content

Job Market Prospects

Conflict Management is a prerequisite for most companies. 

What other people are saying:

How long does it take to complete?

How much does it cost?

Unit 1 - The main sources of conflict

1.  Introduction

1.1 Possible sources of conflict

1.2 Positive and negative characteristics of conflict in the workplace

1.3 Conflict which may arise in personality types

Unit 2 - Appropriate technique in conflict management

2.1 Various business conflict modes  

2.2 (incl. 2.2.1) Useful steps to be taken to manage conflict

2.2.2 Managing your own     conflicts

2.2.3 Specific personalities  and strategies on how to       deal with  them

2.3 Different stages of conflict

Unit 3 - The appropriate action plan and strategies to manage conflict

3.1 Introduction - methods available to resolve conflict in terms of the Labour Relations Act 

3.2 The most appropriate strategy to resolve a particular conflict

3.3 Action plans for conflict resolution

3.4 The role organisational policies and procedures play in preventing/resolving conflicts 

It takes between 4 days and 2 weeks, depending on your speed.

only R 50 (incl VAT)

Or

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Unit 4 -The attributes of an effective conflict manager

4.1 Personal attributes of a good conflict manager

4.2 Conducting a skills audit

4.3 The negative attributes which should be avoided or controlled by an effective conflict manager