What is Communication Skills ?

Communication is the giving, receiving or exchange of information, opinions or ideas by writing, speech or visual means so that the material communicated is completely understood. Good communication matters because business organisations are made up of people. 


Typically, managers spend 75 to 80 percent of their time engaged in some form of communication. Communication is the essence of management. The basic functions of management cannot be performed well without effective communication.

Communication Skills

Jennifer Drake

In the past, I lacked confidence and the ability to communicate with others. Now, having successfully completed the eLearning Communications course in just under three days, Imy communication techniques have improved many times over. 

Johan van der Ryst

In school, I excelled in written communication, but face-to-face communication was a big challenge because I come across people with different personalities and who speak different languages. Following this course, I am more at ease when communicating orally.

What are the prerequisites?

  • Computer/Laptop
  • Email for notifications and communication
  • Internet connection
  • PDF viewer (e.g ADOBE Acrobat)
  • Microsoft Word for notes
  • A web browser

What other related courses are offered?

We provide a variety of courses, from computer studies to leadership and softskills courses.

The following are our most popular courses:

I always thought that I was a good communicator, but in the communication skills course, I learned that communication has the power to open the door to many opportunities. What a great course, thank you!

Course Content

Job Market Prospects

Good Communication Skills is a prerequisite for most companies. 

What other people are saying:

How long does it take to complete?

How much does it cost?

Unit 1 - Introduction to communication

1.  Why is communication important to business? 

1.1 Communication process

1.2 Purpose of communication

1.3 Types of communication 

Email format

Unit 2 - Meetings

2.1 Types of meetings   

2.2 Role of agendas in meetings

2.3 Meeting procedures

2.4 Process of chairing a meeting

Unit 3 - Report writing

3.1 Report writing

3.2 Types of business reports

3.3 Data collection

3.4 Compiling the report

3.4.1  Report writing process

It takes between 4 days and 2 weeks, depending on your speed.


Customer Satisfaction

Conflict Management

Knowledge Management

Negotiation Skills

Empower Team Members

Workplace Relations

Thabo Chinomona

Unit 4 -Oral presentations

4.1 Introduction

4.2 Creating the presentation

4.3 (incl. 4.3.1) Delivering the presentation

4.3.2 Delivering your               presentation