TAP>Process incoming and outgoing telephone calls

COURSE PURPOSE

Learners will be working towards obtaining a national qualification at Level 2 or are currently employed in an administrative environment, including SMMEs (Small, Medium, and Micro Enterprises). The acquisition of competence against this standard will enhance the learner’s job performance and improve their chances of finding employment. Learners will also be well positioned to extend their learning and practice into other areas of the business environment, or to strive towards professional standards and improved performance.

WHAT YOU’LL LEARN

The qualifying learner is capable of employing effective telephone etiquette, answering the telephone according to organisational standards, and processing incoming calls in line with these standards.