TAP> Meet performance standards within a Contact Centre

COURSE PURPOSE

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner’s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

WHAT YOU’LL LEARN

Good morning. The qualifying learner is proficient in using a computerised system, effectively responding to calls or other forms of communication, whether inbound or outbound, and diligently following up on customer queries.