TAP>Instil in myself a personal Contact Centre culture

COURSE PURPOSE

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner’s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

WHAT YOU’LL LEARN

The qualifying learner is capable of identifying and defining what a Contact Centre is, as well as recognising the principles and concepts that underpin it. They understand the benefits of cultivating a Contact Centre culture within themselves and are also able to persuade others of the advantages associated with embracing this culture.