TAP>Gather and provide relevant information to contribute to contact centre problem solving

COURSE PURPOSE

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner`s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

WHAT YOU’LL LEARN

The qualifying learner is competent in obtaining and evaluating project information to facilitate problem-solving within a Contact Centre. They are also skilled in providing advice and support regarding the received information, which further aids in effective problem resolution in the Contact Centre environment.