TAP> Apply in-bound Contact Centre Operations within a commercial environment

COURSE PURPOSE

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner’s job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry.

WHAT YOU’LL LEARN

The qualifying learner is competent in retrieving calls from customers and inputting subject information in accordance with specific Contact Centre requirements. They are also skilled in responding to customer queries and providing follow-up on customer requests.