TAP> Make appointments and control flow of customer vehicles
COURSE PURPOSE Qualifying learners are capable of controlling the flow of customers’ vehicles into the department for service and repairs so as to provide customers’ with optimum convenience while ensuring maximum facility and manpower utilisation and thus service centre profitability. …
COURSE PURPOSE
Qualifying learners are capable of controlling the flow of customers’ vehicles into the department for service and repairs so as to provide customers’ with optimum convenience while ensuring maximum facility and manpower utilisation and thus service centre profitability. This unit standard makes provision for the automotive retail industry with special reference to making appointments and controlling the flow of customer vehicles in the following categories: Light commercial vehicles, passenger vehicles, recreational vehicles, Motor cycles, Tri-cycles, Quad cycles, Boats, Off Road (ATR) vehicles and earth moving equipment.
WHAT YOU’LL LEARN
Upon achieving this unit standard, the learner will be able to operate clerical systems and apply business practices effectively. They will be capable of providing customers with quotes for automotive repairs and services, ensuring accuracy and clarity. Additionally, the learner will be adept at booking in work for an automotive service and repair business, managing schedules efficiently. They will also be skilled in attending to customer inquiries in accordance with company policies and procedures, ensuring a high standard of customer service.
Curriculum
- 4 Sections
- 16 Lessons
- 1 Day
- Unit 1: Operate clerical systems and apply business practices3
- Unit 2: Provide the customer with a quote for an automotive repair and or service4
- 2.0Customer details and vehicle service history are established according to company standards.
- 2.1Prices of repairs and services are accessed in terms of the product range necessary or on offer with reference to company strategies.
- 2.2The quote is formatted in accordance with company policies and procedures.
- 2.3The quoted price is verified according to company policies and procedures
- Unit 3: Book in work for an automotive service and repair business6
- 3.0Available hours for sale are ascertained on a daily basis in accordance with standard procedures.
- 3.1The customer and vehicle service history is maintained on the service centre record-keeping system in terms of building a relationship with the customer
- 3.2The availability of parts is ascertained with reference to the job requirements.
- 3.3An appointment is agreed with reference to ensuring customer convenience and workshop availability.
- 3.4Courtesy services are arranged in terms of customer needs and in accordance with company policies and procedures.
- 3.5Information related to the customer and required service is disseminated to the relevant service and repair areas in accordance with standard company procedures.
- Unit 4: Attend to customer inquiries in accordance with company policies and procedures3
- 4.0Customer courtesy is displayed in accordance with company policies and with reference to acceptable language communication at all times.
- 4.1The customer’s inquiry is handled efficiently and in accordance with company policies and procedures.
- 4.2The customer is directed to the responsible person in accordance with company procedures.
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Course Features
- Lectures 16
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 0
- Assessments Yes