Make appointments and control flow of customer vehicles

COURSE PURPOSE

Qualifying learners are capable of controlling the flow of customers’ vehicles into the department for service and repairs so as to provide customers’ with optimum convenience while ensuring maximum facility and manpower utilisation and thus service centre profitability. This unit standard makes provision for the automotive retail industry with special reference to making appointments and controlling the flow of customer vehicles in the following categories: Light commercial vehicles, passenger vehicles, recreational vehicles, Motor cycles, Tri-cycles, Quad cycles, Boats, Off Road (ATR) vehicles and earth moving equipment.

WHAT YOU’LL LEARN

Upon achieving this unit standard, the learner will be able to operate clerical systems and apply business practices effectively. They will be capable of providing customers with quotes for automotive repairs and services, ensuring accuracy and clarity. Additionally, the learner will be adept at booking in work for an automotive service and repair business, managing schedules efficiently. They will also be skilled in attending to customer inquiries in accordance with company policies and procedures, ensuring a high standard of customer service.