TAP>Manage in-bound and/or out-bound calls in a Contact Centre
COURSE PURPOSE The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a Contact Centre. WHAT YOU’LL LEARN People credited with this unit standard will be able to …
COURSE PURPOSE
The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a Contact Centre.
WHAT YOU’LL LEARN
People credited with this unit standard will be able to respond to inbound calls related to campaigns in a contact centre and conduct outbound telemarketing and sales campaigns from a contact centre.
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Course Features
- Lectures 15
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 0
- Assessments Yes