TAP> Collect and record information queries and requests from customers

Course Purpose:

Collect and record information queries and requests from customers

, through effective questioning techniques, providing information to others, recording customer details accurately, and referring or escalating specific requirements as needed are essential tasks in ensuring effective communication and service delivery within a contact centre or customer service setting.

What you’ll learn

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification or working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner’s job. This unit standard is intended to enhance entry-level service within the Contact Centre industry. The qualifying learner is capable of eliciting information from customers. Offering information to others. Recording information from customers. Referring to escalating requirements.