TAP> Effective Performance in a Business
Course Purpose: This unit standard is for all persons involved in administration in commercial or non-commercial organisations.This course is designed to equip learners with the knowledge and skills to enhance individual and team performance in a business environment through effective …
Course Purpose:
This unit standard is for all persons involved in administration in commercial or non-commercial organisations.This course is designed to equip learners with the knowledge and skills to enhance individual and team performance in a business environment through effective performance management strategies. Learners will explore techniques for setting goals, monitoring progress, providing feedback, and aligning individual performance with organizational objectives to drive overall business success.
What you’ll learn
This unit standard is for all persons involved in administration in commercial or non-commercial organisations. On successful completion of the unit standard, learners will be able to: Plan and organise their own work. Establish and maintain working relationships. Maintain files and records.
Duration: 1 Day
Featured Course
Manage and Supervise Business Analysis
Course Curriculum
Curriculum
- 3 Sections
- 20 Lessons
- 1 Day
- Unit 1: Plan and organise own workASSESSMENT CRITERIA6
- 1.1Knowledge of the business environment is demonstrated in relation to people, legislation, and documentation.
- 1.2Planning aids are described and used in line with scheduling techniques, time management and work prioritisation, to plan and monitor work.
- 1.3Routine and unexpected tasks are identified and prioritised according to organisational procedures.
- 1.4Work plans change accordingly where changes in priority occur.
- 1.5Anticipated difficulties in meeting deadlines are promptly reported to the appropriate person.
- 1.6Assistance is asked for, where necessary, to meet specific demands and deadlines.
- Unit 2: Establish and maintain working relationships.ASSESSMENT CRITERIA8
- 2.8Team working, relationship and conflict management, and communication styles are described in relation to the specific organisational culture and context.
- 2.9Information is provided to internal and external customers in line with routine requirements and on-off requests.
- 2.10Information, advice and resources required are elicited from the appropriate people
- 2.11Commitments to others are met within agreed timescales.
- 2.12Communication methods and styles employed, are appropriate to the individual situation.
- 2.13Any communication difficulties are acknowledged and action is taken to resolve them.
- 2.14Opportunities are taken to promote the image of the department and organisation to internal and external customers.
- 2.15Confidentiality and data protection requirements are strictly adhered to.
- Unit 3: Maintain files and records.ASSESSMENT CRITERIA6
- 3.0Information sorting, handling and storage procedures are explained in line with organisational policy.
- 3.1New documentation and records are filed in the filing system in line with organisational procedures.
- 3.2Item movements are monitored and recorded where necessary.
- 3.3Documentation and records are stored and kept according to organisational and legal requirements.
- 3.4Out of date information is dealt with in accordance with organisational procedures.
- 3.6Opportunities for improving filing systems are identified and brought to the attention of the appropriate person.
Requirements
- Grade 11
- NQF Level 3
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Course Features
- Lectures 20
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1200
- Assessments Yes