TAP> Communicate in an Assertive Manner with Clients and Fellow Workers
Course Purpose Recognising assertive behavior, understanding its value, and practicing assertiveness techniques are key aspects of effective communication and interpersonal skills. Developing the ability to express thoughts, needs, and opinions confidently while respecting the rights of others contributes to assertive …
Course Purpose
Recognising assertive behavior, understanding its value, and practicing assertiveness techniques are key aspects of effective communication and interpersonal skills. Developing the ability to express thoughts, needs, and opinions confidently while respecting the rights of others contributes to assertive behavior.
What you’ll learn
Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques.
Duration: 1 Day
Featured Course
Basic Microsoft Excel
Course Content
Curriculum
- 3 Sections
- 10 Lessons
- 1 Day
- Unit 1: Identify assertive behaviour and discuss the advantages.ASSESSMENT CRITERIA3
- Unit 2: Understand the importance of assertiveness as an important tool to use to communicate effectively.ASSESSMENT CRITERIA3
- Unit 3: Use different techniques to be assertive.ASSESSMENT CRITERIA4
Requirements
- Grade 11
- NQF Level 3
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Course Features
- Lectures 10
- Quizzes 0
- Duration 1 day
- Skill level All levels
- Language English
- Students 1205
- Assessments Yes